The Effect of Work Autonomy and Workload on Job Satisfaction of Female Workers in the Banking Sector: Mediating the Role of Work Life Balance

Authors

  • Iqbal Ramadhani Fuadiputra Universitas Muhammadiyah Malang
  • Khusnul Rofida Novianti Universitas Muhammadiyah Malang

DOI:

https://doi.org/10.21512/tw.v21i2.6908

Keywords:

work autonomy, orkload, job satisfaction, female workers, banking sector, work-life balance

Abstract

The research focused on the role of work-life balance to mediate the effect of work autonomy and workload on female workers’ job satisfaction, particularly in the banking sector. By applying quantitative approach and data collection, the research used questionnaire to 100 female workers in the banking sector in Malang city, East Java, and analyzed using Partial Least Square (PLS) software. The results show that workload has a significant effect on work-life balance. Work autonomy, workload, and work-life balance have a direct and insignificant effect on job satisfaction. Nevertheless, the research highlights the importance of managing work-life balance especially for female workers related to high workload and less autonomy for their job satisfaction in the banking sector especially in Malang.

Author Biography

Iqbal Ramadhani Fuadiputra, Universitas Muhammadiyah Malang

Department of Management

References

Ahmad, A. (2008). Direct and indirect effects of workfamily conflict on job performance. The Journal of International Management Studies, 3(2), 176-180. http://www.jimsjournal.org/24%20Aminah%20Ahmad.pdf.

Al Jenaibi, B. (2010). Job satisfaction: Comparisons among diverse public organizations in the UAE. Management Science and Engineering, 4(3), 60-79. http://dx.doi.org/10.3968/j.mse.1913035X20100403.007.

Anwar, J., Hansu, S. A. F. and Janjua, S. Y. (2013). Worklife balance: What organizations should do to create balance? World Applied Sciences Journal, 24(10), 1348-1354. http://www.idosi.org/wasj/wasj24(10)13/11.pdf.

Bonney, N. (2005). Overworked Britons? Parttime work and work-life balance. Work Employment Society, 19(2), 391-401. https://doi.org/10.1177/0950017005053182.

Bulger, C. A. and Fisher, G. G. (2012). An ethical imperative for work/life balance. In N. P. Reilly, M. J. Sirgy and C. A. Gorman (Eds.), Work and Quality of Life: Ethica; Practices in Organizations (pp. 181–201). New York: Springer. https://doi.org/10.1007/978-94-007-4059-4_10.

Byrne, U. (2005). Work-life balance: Why are we talking about it at all? Business Information Review, 22(1), 53-59. https://doi.org/10.1177/0266382105052268.

Chawla, D. and Sondhi, N. (2012). Assessing the worklife balance among Indian female professionals. Indian Journal of Industrial Relations, 47(2), 341- 352. http://www.i-scholar.in/index.php/ijir/article/view/41075.

Clutterbuck, D. (2003). Managing Work-Life Balance: A Guide for HR in Achieving Organisational and Individual Change. London: Chartered Institute of Personnel and Development.

Cooper, D. R. and Schindler, P. S. (2014). Business Research Methods. New York: McGraw-Hill.

Cohen, A. and Liani, E. (2009). Work-family conflict among female employees in Israeli hospitals. Personnel Review, 38(2),124-141. https://doi.org/10.1108/00483480910931307.

Elo, A.-L., Dallner, M., Gamberale, F., Hottinen, V., Knardahl, S., Lindström, K., Skogstad, A. and Ørhede, E. (2000). Validation of the Nordic questionnaire for psychological and social factors at work—QPSNordic. In M. Vartiainen, F. Avallone, and N.

Anderson (Eds.), Innovative Theories, Tools, and Practices in Work and Organizational Psychology (pp. 47–57). Hogrefe & Huber Publishers.

Gözükara, İ., & Çolakoğlu, N. (2016). The effect of work family conflict mediation on the relationship between work autonomy and job satisfaction. Procedia - Social and Behavioral Sciences, 229, 253-266. https://doi.org/10.1016/j.sbspro.2016.07.136.

Fan, J. and Smith, A. P. (2017). The impact of workload and fatigue on performance. In L. Longo and M. C. Leva (Eds.), Human Mental Workload: Models and Applications. H-WORKLOAD 2017. Communications in Computer and Information

Science, 726 (pp. 90-105). Cham: Springer. http://dx.doi.org/10.1007/978-3-319-61061-0_6.

Fisher-McAuley, G., Stanton, J., Jolton, J., & Gavin, J. (2003). Modeling the relationship between work life balance and organizational results. In the Society’s Annual Conference for Industrial-Organizational Psychology. Orlando, pp. 1-26.

Forsyth, S. and Polzer-Debruyne, A. (2007). The organisational pay-offs for perceived worklife balance support. Asia Pacific Journal of Human Resources, 45(1), 113-123. https://doi.org/10.1177/1038411107073610.

Guest, D. E. (2002). Perspectives on the study of work-life balance. Social Science Information, 41(2), 255-279. https://doi.org/10.1177/0539018402041002005.

Gyekye, S. A. and Haybatollahi, M. (2015). Organizational citizenship behavior: An empirical investigation of the impact of age and job satisfaction on Ghanaian industrial workers. International Journal of Organizational Analysis, 23(2), 285-301. https://doi.org/10.1108/IJOA-08-2012-0586.

Haar, J. M., Russo, M., Suñe, A. and Ollier-Malaterre, A. (2014). Work-life balance results on job satisfaction, life satisfaction and mental health: A study across seven cultures. Journal of Vocational Behavior, 85(3), 361-373. https://doi.org/10.1016/j.jvb.2014.08.010.

Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E. and Tatham, R. L. (1998). Multivariate Data Analysis (5th Ed.). Upper Saddle River, NJ: Prentice Hall.

Hoobler, J. M., Wayne, S. J. and Lemmon, G. (2009). Boss’ perceptions of family-work conflict and women’s promotability: Glass ceiling effect. Academy of Management Journal, 52(5), 939-957. https://doi.org/10.5465/amj.2009.44633700.

Holland, P., Tham, T. L., Sheehan, C. and Cooper, B. (2019). The impact of perceived workload on nurses’ satisfaction with work-life balance and intention to leave work. Applied Nursing Research, 49 (March), 70-76. https://doi.org/10.1016/j.apnr.2019.06.001.

International Labour Organization (ILOSTAT). (June 21st, 2020). Employment in industry, female (% of female employment) (modeled ILO estimate). The World Bank. https://data.worldbank.org/indicator/SL.IND.EMPL.FE.ZS

Konrad, A. M. and Mangel, R. (2000). The impact of work-life programs on firm productivity. Strategic Management Journal, 21(12), 1225-1237. https://doi.org/10.1002/1097-0266(200012)21:12<1225::AIDSMJ135>3.0.CO;2-3.

Lovett, S., Coyle, T. and Adams, R. P. (2004), Job satisfaction and technology in Mexico. Journal of World Business, 39(3), 217-232. https://doi.org/10.1016/j.jwb.2004.04.002.

Mas-Machuca, M., Berbegal-Mirabent, J., & Alegre, I. (2016). Work-life balance and its relationship with organizational pride and job satisfaction. Journal of Managerial Psychology, 31(2), 586-602. https://doi.org/10.1108/JMP-09-2014-0272.

Mušura, A., Koričan, M. and Krajnović, S. (2013). Work-life and life-work conflicting Croatian companies: Some perspectives. International Journal of Organization Theory & Behavior, 16(1), 42-67. https://doi.org/10.1108/IJOTB-16-01-2013-B003.

Noor, N. M. (2004). Work-family conflict, the importance of work and family roles and the welfare of women. Journal of Social Psychology, 144(4), 389-405. https://doi.org/10.3200/SOCP.144.4.389-406.

Organ, D. W. and Konovsky M. (1989), Cognitive versus affective determinants of organization citizenship behavior. Journal of Applied Psychology, 74(1), 157-164. https://doi.org/10.1037/0021-9010.74.1.157.

Pandu, A., Balu, A. and Poorani, K. (2011). Assessing worklife balance among Indian female professionals. The Indian Journal of Industrial Relations, 47(2), 341-352. http://www.publishingindia.com/ijir/22/assessing-work-life-balance-among-itites-women-professionals/286/2098/https://doi.org/10.2307/23070581.

Parnell, J. A. and Crandall, W. (2003), Propensity for participative decision-making, job satisfaction, organizational commitment, organizational citizenship behavior, and intention to leave among Egyptian managers. Multinational Business Review, 11(1), 45-65. https://doi.org/10.1108/1525383X200300003.

Patterson, M. G., West, M. A., Shackleton, V. J., Dawson, J. F., Lawthom, R., Maitlis, S. and Wallace, A. M. (2005). Validating measures of organizational climate: in relation to managerial practices, productivity and innovation. Journal of Organizational Behavior, 26(4), 379-408. https://doi.org/10.1002/job.312.

Rorondo, D. M., & Kincaid, J. F. (2008). Conflict, facilitation, and individual coping styles across the work and family domains. Journal of Managerial Psychology, 23(5), 484-506. https://doi.org/10.1108/02683940810884504.

Rubio, C., Osca, A., Recio, P., Urien, B. and Peiró, J. M. (2015). Work-family conflict, self-efficacy, and emotional exhaustion: A test of longitudinal effects. Work and Organizational Psychology, 31(3), 147-154. https://doi.org/10.1016/j.rpto.2015.06.004.

Shaffer, M. A., Reiche, B. S., Dimitrova, M. N., Lazarova, M., Chen, S., Westman, M. and Wurtz, O. (2016). Work and family role adjustment of different types of global professionals: Scale development and validation. Journal of International Business studies, 47(2), 113-139. https://doi.org/10.1057/jibs.2015.26

Spector, P. E. and Jex, S. M. (1998). Development of four self-report measures of job stressors and strain: Interpersonal conflict at work scale, organizational constraints scale, quantitative workload inventory, and physical symptoms inventory. Journal of Occupational Health Psychology, 3(4), 356-367. https://doi.org/10.1037/1076-8998.3.4.356.

Talukder, A. K. M., Vickers, M. and Khan, A. (2018). Supervisor support and work-life balance: Impact on job performance in the Australian financial sector. Personnel Review, 43(7), 727-744. https://doi.org/10.1108/PR-12-2016-0314.

Tsui, A., Egan, T. and O’Reilly, C. (1992). Being different: Relational demographics and organizational attachment. Administrative Sciences Quarterly, 37(4), 549-579. https://doi.org/10.2307/2393472.

Tziner, A., Rabenu, E., Radomski, R. and Belkin, A. (2015). Work stress and turnoverintentions among hospital physicians: The mediating role of burnout and work satisfaction. Journal of Work and Organizational Psychology, 31(1), 207-213. https://doi.org/10.1016/j.rpto.2015.05.001.

Vinzi, V. E., Chin, W. W., Henseler, J. and Wang, H. (2010). Handbook of Partial Least Squares: Concepts, Methods and Applications. Berlin: Springer. https://doi.org/10.1007/978-3-540-32827-8.

Zhang, M., Griffeth, R. W. and Fried, D. D. (2012). Workfamily conflict and individual consequences. Journal of Managerial Psychology, 27(7), 696-713. https://doi.org/10.1108/02683941211259520.

Zhang, W., Jex, S. M., Peng, Y. and Wang, D. (2017). Exploring the effects of job autonomy on engagement and creativity: The role of moderation of performance stress and learning goal orientation. Journal of Business and Psychology, 32(3), 235-251. https://doi.org/10.1007/s10869-016-9453-x.

Downloads

Published

2021-01-05