Antecedents of Organizational Citizenship Behavior Analysis and its Impact Toward Organizational Effectiveness on A Fruit Ice Cream Manufacture

Authors

  • Annetta Gunawan Binus University
  • Natalia Natalia Binus University

DOI:

https://doi.org/10.21512/tw.v13i1.669

Keywords:

big five personality, job satisfaction, organizational commitment, organizational citizenship behavior, organizational effectiveness

Abstract

To achieve organizational effectiveness, every company needs not only qualified human resources, but also employees who perform organizational citizenship behavior (OCB), which is influenced by individual internal factor i.e. big five personality and its external factor i.e. job satisfaction and organizational commitment. PT Harapan Surya Lestari also needs employees with high OCB level to maintain the sustainability of the company. The purpose of this research is to analyse the effects of big five personality, job satisfaction, and organizational commitment of the employees to organizational citizenship behavior and its impact toward organizational effectiveness on PT Harapan Surya Lestari (HSL). The method used in the research is Path Analysis. The data is obtained from questionnaire disseminated to all the employees of PT HSL in order to measure the level of big five personality, job satisfaction, and organizational commitment of the employees and organizational effectiveness from the perception of each employee, using likert scale. Results from the data analysis obtained structural equations Y = 0,240 X1 + 0,166 X2 + 0,502 X3 + 0,6671 ε1  where simultaneously big five personality, job satisfaction, and organizational commitment contribute significantly to organizational citizenship behavior of 55,5% and Z = 0,461 X2 + 0,374 Y + 0,6921 ε2  where simultaneously job satisfaction and organizational commitment contribute significantly to organizational effectiveness of 52,1%.

Author Biographies

Annetta Gunawan, Binus University

Management Department, School of Business Management

Natalia Natalia, Binus University

Management Department, School of Business Management

References

Departemen Teknik Industri FTI-ITB. (2003). Perancangan Organisasi Pendekatan Sasaran. Retrieved 27 Oktober 2009 from http://dhimaskasep.files.wordpress.com.

Ewen, Robert B. (2003). An Introduction to Theories of Personality (6th edition). New Jersey: Lawrence Erlbaum Associates.

Greenberg, Jerald & Baron, Robert A. (2003). Behavior in Organization (8th edition). New Jersey: Prentice Hall.

Griffin, Ricky. (2004). Manajemen (edisi ketujuh). Jakarta: Erlangga.

Hutapea, Perullian & Thoha, Nurianna. (2008). Kompetensi Plus: Teori, Desain, Kasus dan Penerapan untuk HR serta Organisasi yang Dinamis. Jakarta: Gramedia Pustaka Utama.

Ivancevich, John M. Et al. (2007). Perilaku dan Manajemen Organisasi. Jakarta: Erlangga.

Kuntjoro, Z. S. (2002), Komitmen Organisasi. Retrieved 15 Desember 2009 from http://www.e-psikologi.com.

Luthans, Fred. (2006). Perilaku Organisasi (edisi sepuluh). Yogyakarta: ANDI.

Organ, Dennis W et al. (2006). Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences. California: Sage Publication.

Purba, Debora Eflina & Seniati, Ali Nina Liche. (2004). Pengaruh kepribadian dan komitmen organisasi terhadap organizational citizenship behavior. Makara, Sosial Humaniora, 8 (no. 3), 105 – 111.

Rabin, Jack. (2003). Encyclopedia of Public Administration and Public Policy (volume 2). New York: Marcel Dekker.

Robbins, Stephen P. (2003). Perilaku Organisasi (edisi 9). Jakarta: Indeks.

Siagian, S. P. (2005). Manajemen Sumber Daya Manusia (cetakan XII). Jakarta: Bumi Aksara.

Tangkilisan, Hessel Nogi S. (2005). Manajemen Publik. Jakarta: Grasindo.

Yen, Hsiu Ju Rebecca dan Brian P. Niehoff. (Year unknown). Relationship between organizational citizenship behaviors, efficiency, and customer service perceptions in taiwanese banks, OCB and effectiveness, Midwest academy of MGMT. Retrieved 20 November 2009 from http://www.cobacourses.creighton.edu.

Downloads

Published

2012-03-30
Abstract 328  .
PDF downloaded 173  .