Assessing System Quality and Change Readiness in Enterprise Risk Management Application Adoption in Power Plants

Rita Ambarwati; Muhammad  Hanifa; Dedy Dedy; Wiwik Sulistiyowati

doi:10.21512/tw.v25i2.12181

Authors

Rita Ambarwati Universitas Muhammadiyah Sidoarjo http://orcid.org/0000-0001-8302-1170
Muhammad Hanifa Universitas Muhammadiyah Malang
Dedy PT PLN Nusantara Power
Wiwik Sulistiyowati Universitas Muhammadiyah Sidoarjo

DOI:

https://doi.org/10.21512/tw.v25i2.12181

Keywords:

enterprise risk management, technology acceptance model, system quality, readiness to change, behavioral intention

Abstract

Real-time and accurate risk management data is critical in making informed corporate decision-making. An Enterprise Risk Management (ERM) application enhances data access speed and accuracy, supporting strategic actions. Developed with an integrated risk and technology management approach, this application aids in effective risk management in operational power plants facing complex, high-risk challenges. It offers a structured framework for identifying, assessing, and managing risks, ultimately enhancing operational efficiency, effectiveness, and safety. This research examined the impact of system quality and readiness to change on the perceived usefulness, perceived ease of use, and behavioral intentions toward ERM applications. Data were gathered from 300 risk management professionals through purposive sampling. Then, the data were analyzed with PLS-SEM using a quantitative survey-based approach. The finding reveals that system quality and readiness to change significantly influence perceived usefulness and ease of use, which subsequently affect behavioral intentions. Interestingly, perceived usefulness does not directly impact behavioral intentions, emphasizing the critical roles of system quality and user readiness in ERM adoption. These finding underscores organizations' need to enhance the technical aspects of ERM applications and implement effective change management strategies to improve user engagement and adoption rates. The originality of this research resides in its integrated approach, merging system quality and readiness to change within the TAM framework, offering a deeper understanding of the factors driving ERM application acceptance. This research provides valuable insights for standardized frameworks, financial incentives, and tailored training programs to boost technology adoption.

Dimensions

Plum Analytics

Author Biographies

Rita Ambarwati, Universitas Muhammadiyah Sidoarjo

Deparment Magister Management

Faculty of Business Law Social Science

Focus Research: Marketing and Management Industry

Muhammad Hanifa, Universitas Muhammadiyah Malang

Master of Management Study Program

Faculty of Economics and Business

Dedy, PT PLN Nusantara Power

Department of Health Safety Environment

Wiwik Sulistiyowati, Universitas Muhammadiyah Sidoarjo

Department of Industrial Engineering,

Faculty of Science and Technology

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