Studi Tentang Pengaruh Penggunaan Teknologi dan Sistem Informasi, Sistem Manajemen Mutu, dan Budaya Organisasi Terhadap Kinerja Manajemen Perguruan Tinggi Swasta: Studi Kasus Universitas Bina Nusantara
DOI:
https://doi.org/10.21512/tw.v5i2.3856Keywords:
technology, information system, quality management system, organization cultureAbstract
Article discusses factors that influences college management performance, those are technology and information system, quality management system, and organization culture. The research is done by using Pearson correlation method, linear regression, and Customer Satisfaction Index (CSI) using cartesius diagram. Based on correlation test, there are only two out of three variables having significance correlation with performance management, that are quality management system and organization culture.Plum Analytics
References
Besanko, David, Dranove David, and Shanley Mark. 2000. Economics of Strategy. John Wiley & Sons.
Best, Roger J. 1999. Market Based Management. Second Edition. Prentice Hall.
Callo, Jack D. 1996. Competitive Advantage Through Information Technology. Singapore: McGraw Hill.
Cooper, Donald R. and C. William Emory. 1999. Metode Penelitian Bisnis. Edisi Kelima. Jakarta: Erlangga.
Craven, David W. 2000. Strategic Marketing. Sixth Edition. Irwin-McGraw-Hill.
Dess, Gregory G. and Alex Miller. 1993. Strategic Management. Singapore: MacGraw-Hill.
DIKTI. “Kerangka Pengembangan Pendidikan Tinggi Jangka Panjang 1996-2005” www.dikti.org.id
Frederick, William C., Post James E., and Davis Keith. 1992. Business and Society: Corporate Strategy, Public Policy, Ethics. Seventh edition. McGraw Hill.
Indrajit, Richardus Eko. 2000. Pengantar Konsep Dasar Manajemen Sistem Informasi dan Teknologi Informasi. Jakarta: PT Elex Media Komputindo.
Lovelock, Christopher. 2001. Service Marketing: People, technology, Strategy. Fourth Edition. Prentice Hall International.
Lupiyoadi, Rambat. 2001. Manajemen Pemasaran Jasa: Teori dan Praktek. Jakarta: Salemba Empat.
Pearce, A John II and Richard B Robinson, Jr. 1991. Strategic Management, Formulation, Implementation, and Control. Boston: Irwin.
Porter, Michael E. 1990. The Competitive Advantage of Nations. New York: The Free Press.
Porter, Michael E. 1985. The Competitive Advantage: Creating and Sustaining Superior Performance. New York: The Free Press.
Prabowo, Harjanto. 1999. “Konsep dan Model Sistem Manajemen Mutu Perguruan Tinggi,” Makalah Seminar.
Prabowo, Harjanto. 2000. “Penerapan Budaya Mutu di Universitas Bina Nusantara,” Makalah Seminar.
Rianto, Bibit. 2001. “Mutu Universitas Bina Nusantara sebagai Perguruan Tinggi Swasta,” Disertasi.
Suhendro, Bambang. 1996. “Pengelolaan Perguruan Tinggi Dalam Menuju Peningkatan Kualitas yang Berkelanjutan.” Makalah seminar Management of Higher Education: ANTICIPATING THE YEAR 2020, Jakarta, 27-28 Nopember 1996.
Tampubolon, Daulat P. 2001. Perguruan Tinggi Bermutu: Paradigma Baru Manajemen Pendidikan Tinggi Menghadapi Tantangan Abad 21. Jakarta: PT Gramedia Pustaka Utama.
Downloads
Published
How to Cite
Issue
Section
License
Authors who publish with this journal agree to the following terms:
a. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License - Share Alike that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
b. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
c. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
USER RIGHTS
All articles published Open Access will be immediately and permanently free for everyone to read and download. We are continuously working with our author communities to select the best choice of license options, currently being defined for this journal as follows: Creative Commons Attribution-Share Alike (CC BY-SA)