Integrating Planned Behavior and Technology Acceptance Models: Study of GoFood after COVID-19


  • Felicia Margaret Universitas Ciputra
  • Helena Sidharta Universitas Ciputra



intention to use GoFood, online food delivery services, technology acceptance model, theory of planned behavior


As the Covid-19 pandemic has accelerated the process of digitalization, the usage of technology level remains high even when the pandemic has already over. This was proved by the high level of internet penetration rate and the total number of internet users, especially in Indonesia. One of the most obvious changes are the increase of online food delivery services usage which have been a part of people’s lifestyle. This study will explore the key factors that influence customers’ intention to use GoFood by integrating the Technology Acceptance Model (TAM) and the Theory of Planned Behavior (TPB) to build the research model. From this model, underlying factors behind the customers’ intention to use GoFood will be defined by price saving orientation and time saving orientation with a mediating variable called convenience motivation. Afterwards, 252 valid questionnaires from respondents who live in Surabaya and Sidoarjo were collected and analyzed using the SEM-PLS method. The result from the analysis revealed that price saving orientation is the most significant factors behind customers’ intention to use. Meanwhile, time saving orientation only have indirect effect towards customers’ intention to use which means it will only be impactful when it is mediated by the convenience motivation. Moreover, convenience motivation itself turns out to have significant impact toward customers’ intention to use.


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