Hot-Fit Model to Measure the Effectiveness and Efficiency of Information System in Public Sector
DOI:
https://doi.org/10.21512/tw.v23i2.7423Keywords:
HOT-Fit model, information system effectiveness, information system efficiency, public sectorAbstract
The research aimed to determine the effectiveness and efficiency of the information systems’ implementation. The research used the modified Human Organization Technology-Fit (HOT-Fit) as the model to measure information systems’ effectiveness and efficiency. Each indicator of the HOT-Fit model is mapped into two categories, namely effectiveness and efficiency. Data collection was conducted through interviews with the users of population administration information system (SIAK), and observation of activities at the public office. The data were analyzed qualitatively by assessing the achievement of each indicator of effectiveness and efficiency found in the interview and observation. It is found that effectiveness indicators are level of use, attitude, perceived usefulness, communication, availability, security, completeness, accuracy, timeliness, empathy, and transparency. Meanwhile, indicators to measure efficiency are users, training, staff support, ease of use, ease of learning, response time, access to technical support, and quick responsiveness. The research also expands the scope of the HOT-Fit model in evaluating information systems. Practically, the research can be a reference for evaluating the effectiveness and efficiency of information system implementation in the public sector. It also can be used to improve the achievement of indicators that have not achieved maximum results to improve services to the community.
Plum Analytics
References
Buana, I. B. G. M. M. & Wirawati, N. G. P. (2018). Pengaruh kualitas sistem informasi, kualitas informasi, dan perceived usefulness pada kepuasan pengguna sistem informasi akuntansi. E-Jurnal Akuntansi, 22(1), 683-713. https://doi.org/10.24843/EJA.2018.v22.i01.p26
Cahyaningsih. (2017). Pengaruh struktur organisasi terhadap efektivitas organisasi pada dinas daerah. [Thesis, Universitas Lampung].
DeLone, W. H. & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9-30. https://doi.org/10.1080/07421222.2003.11045748
Durachman, Y., Nuryasin, Harahap, D., Rodoni, A., Faisal Bakti, A. M., & Mansoer, M. (2020). Analysis of factors that affect the quality of e-government services: A case study in Ombudsman of the Republic of Indonesia. 2020 8th International Conference on Cyber and IT Service Management, CITSM 2020. https://doi.org/10.1109/CITSM50537.2020.9268796
Hamilton, S. & Chervany, N. L. (1981). Evaluating information system effectiveness - Part I: Comparing evaluation approaches. MIS Quarterly: Management Information Systems, 5(3), 55-69. https://doi.org/10.2307/249291
Handoko, R. & Dharmadiaksa, I. B. (2017). Faktor-Faktor yang memengaruhi pada efektifitas sistem informasi akuntansi hotel berbintang tiga di Denpasar. E-Jurnal Akuntansi, 21(2), 1101-1130. https://doi.org/10.24843/EJA.2017.v21.i02.p09
Hendarti, H., Christian, T. L., Permatasari, A., Maryani, & Nindito, H. (2018). Evaluation of web information system national land agency to improve user satisfaction. Proceedings of 2017 International Conference on Information Management and Technology, ICIMTech 2017, pp. 39-43. https://doi.org/10.1109/ICIMTech.2017.8273508
Herdiyanti, A., Hapsari, P. S., & Susanto, T. D. (2019). Modelling the smart governance performance to support smart city program in Indonesia. Procedia Computer Science, 161, 367-377. https://doi.org/10.1016/j.procs.2019.11.135
Kodarisman, R. & Nugroho, E. (2013). Evaluasi Penerapan Sistem Informasi Manajemen Kepegawaian (SIMPEG) di Pemerintah Kota Bogor. Jurnal Nasional Teknik Elektro dan Teknologi Informasi, 2(2), 24-32.
Mittal, P. (2020). A multi-criterion decision analysis based on PCA for analyzing the digital technology skills in the effectiveness of government services. 2020 International Conference on Decision Aid Sciences and Application, DASA 2020, pp. 490-494. https://doi.org/10.1109/DASA51403.2020.9317241
Munap, R., Ahmad, S. N. B., Hamid, S. A., & Beg, M. F. B. M. T. (2018). The influence of End User Computing System (EUCS) on User Satisfaction: The case of a logistic and courier service company. The International Journal of Social Sciences and Humanities Invention, 5(12), 5103-5110. https://doi.org/10.18535/ijsshi/v5i12.03
Pradipta, A., Setiawan, A., & Lusanjaya, G. R. (2017). Analisa faktor-faktor yang mempengaruhi efektivitas sistem informasi pada situs e-commerce terpilih dan hubungannya dengan kepuasan konsumen. Journal of Accounting and Business Studies, 1(2), 1-15.
Puspita, S. C., Supriyantoro, & Hasyim. (2020). Analysis of hospital information system implementation using the Human-Organization-Technology (HOT) Fit Method: A case study hospital in Indonesia. European Journal of Business and Management Research, 5(6), 1-8. https://doi.org/10.24018/ejbmr.2020.5.6.592
Subriadi, A. P., Herdiyanti, A., & Ayundari, S. R. (2015). Pengukuran efektivitas dan efisiensi e-goverment - Surabaya Single Windows. Seminar Nasional Sistem Informasi Indonesia, (November), 69-74. Surabaya: SESINDO.
Vellayati, W. A. & Dwihartanti, M. (2018). Pengaruh kualitas pelayanan publik dan disiplin kerja pegawai terhadap kepuasan masyarakat di kantor balai desa Rowosari Kecamatan Ulujami Kabupaten Pemalang. Jurnal Pendidikan Administrasi Perkantoran, 7(2), 146-154.
Wardhana, G. N. & Astuti, E. S. (2018). Pengaruh kualitas sistem, kualitas informasi dan kemudahan pengisian SIAM (Sistem Informasi Akademik Mahasiswa) terhadap kepuasan mahasiswa studi dilakukan pada Fakultas Ilmu Komputer Universitas Brawijaya tahun angkatan 2016-2017. Jurnal Administrasi Bisnis, 62(2), 158-165.
Wibiksana, I. G. (2019). Implementasi kebijakan pelaksanaan e-government di Desa Sayang Kabupaten Sumedang. Jurnal Agregasi: Aksi Reformasi Government dalam Demokrasi, 7(1), 83-102.
Wirapraja, A. (2020). Minat beli ulang pengguna social commerce instagram. [Thesis, Institut Teknologi Sepuluh Nopember].
Yusof, M. M., Paul, R. J., & Stergioulas, L. K. (2006). Towards a framework for Health Information System evaluation. Proceedings of the 39th Hawaii International Conference on System Sciences, vol. 5. http://dx.doi.org/10.1109/HICSS.2006.491
Downloads
Published
Issue
Section
License
Copyright (c) 2022 Elvira Esperanza Sala, Apol Pribadi Subriadi
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
a. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License - Share Alike that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
b. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
c. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
USER RIGHTS
All articles published Open Access will be immediately and permanently free for everyone to read and download. We are continuously working with our author communities to select the best choice of license options, currently being defined for this journal as follows: Creative Commons Attribution-Share Alike (CC BY-SA)
