Hot-Fit Model to Measure the Effectiveness and Efficiency of Information System in Public Sector

Authors

  • Elvira Esperanza Sala Institut Teknologi Sepuluh Nopember
  • Apol Pribadi Subriadi Institut Teknologi Sepuluh Nopember

DOI:

https://doi.org/10.21512/tw.v23i2.7423

Keywords:

HOT-Fit model, information system effectiveness, information system efficiency, public sector

Abstract

The research aimed to determine the effectiveness and efficiency of the information systems’ implementation. The research used the modified Human Organization Technology-Fit (HOT-Fit) as the model to measure information systems’ effectiveness and efficiency. Each indicator of the HOT-Fit model is mapped into two categories, namely effectiveness and efficiency. Data collection was conducted through interviews with the users of population administration information system (SIAK), and observation of activities at the public office. The data were analyzed qualitatively by assessing the achievement of each indicator of effectiveness and efficiency found in the interview and observation. It is found that effectiveness indicators are level of use, attitude, perceived usefulness, communication, availability, security, completeness, accuracy, timeliness, empathy, and transparency. Meanwhile, indicators to measure efficiency are users, training, staff support, ease of use, ease of learning, response time, access to technical support, and quick responsiveness. The research also expands the scope of the HOT-Fit model in evaluating information systems. Practically, the research can be a reference for evaluating the effectiveness and efficiency of information system implementation in the public sector. It also can be used to improve the achievement of indicators that have not achieved maximum results to improve services to the community.

Dimensions

Plum Analytics

References

Buana, I. B. G. M. M. & Wirawati, N. G. P. (2018). Pengaruh kualitas sistem informasi, kualitas informasi, dan perceived usefulness pada kepuasan pengguna sistem informasi akuntansi. E-Jurnal Akuntansi, 22(1), 683-713. https://doi.org/10.24843/EJA.2018.v22.i01.p26

Cahyaningsih. (2017). Pengaruh struktur organisasi terhadap efektivitas organisasi pada dinas daerah. [Thesis, Universitas Lampung].

DeLone, W. H. & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9-30. https://doi.org/10.1080/07421222.2003.11045748

Durachman, Y., Nuryasin, Harahap, D., Rodoni, A., Faisal Bakti, A. M., & Mansoer, M. (2020). Analysis of factors that affect the quality of e-government services: A case study in Ombudsman of the Republic of Indonesia. 2020 8th International Conference on Cyber and IT Service Management, CITSM 2020. https://doi.org/10.1109/CITSM50537.2020.9268796

Hamilton, S. & Chervany, N. L. (1981). Evaluating information system effectiveness - Part I: Comparing evaluation approaches. MIS Quarterly: Management Information Systems, 5(3), 55-69. https://doi.org/10.2307/249291

Handoko, R. & Dharmadiaksa, I. B. (2017). Faktor-Faktor yang memengaruhi pada efektifitas sistem informasi akuntansi hotel berbintang tiga di Denpasar. E-Jurnal Akuntansi, 21(2), 1101-1130. https://doi.org/10.24843/EJA.2017.v21.i02.p09

Hendarti, H., Christian, T. L., Permatasari, A., Maryani, & Nindito, H. (2018). Evaluation of web information system national land agency to improve user satisfaction. Proceedings of 2017 International Conference on Information Management and Technology, ICIMTech 2017, pp. 39-43. https://doi.org/10.1109/ICIMTech.2017.8273508

Herdiyanti, A., Hapsari, P. S., & Susanto, T. D. (2019). Modelling the smart governance performance to support smart city program in Indonesia. Procedia Computer Science, 161, 367-377. https://doi.org/10.1016/j.procs.2019.11.135

Kodarisman, R. & Nugroho, E. (2013). Evaluasi Penerapan Sistem Informasi Manajemen Kepegawaian (SIMPEG) di Pemerintah Kota Bogor. Jurnal Nasional Teknik Elektro dan Teknologi Informasi, 2(2), 24-32.

Mittal, P. (2020). A multi-criterion decision analysis based on PCA for analyzing the digital technology skills in the effectiveness of government services. 2020 International Conference on Decision Aid Sciences and Application, DASA 2020, pp. 490-494. https://doi.org/10.1109/DASA51403.2020.9317241

Munap, R., Ahmad, S. N. B., Hamid, S. A., & Beg, M. F. B. M. T. (2018). The influence of End User Computing System (EUCS) on User Satisfaction: The case of a logistic and courier service company. The International Journal of Social Sciences and Humanities Invention, 5(12), 5103-5110. https://doi.org/10.18535/ijsshi/v5i12.03

Pradipta, A., Setiawan, A., & Lusanjaya, G. R. (2017). Analisa faktor-faktor yang mempengaruhi efektivitas sistem informasi pada situs e-commerce terpilih dan hubungannya dengan kepuasan konsumen. Journal of Accounting and Business Studies, 1(2), 1-15.

Puspita, S. C., Supriyantoro, & Hasyim. (2020). Analysis of hospital information system implementation using the Human-Organization-Technology (HOT) Fit Method: A case study hospital in Indonesia. European Journal of Business and Management Research, 5(6), 1-8. https://doi.org/10.24018/ejbmr.2020.5.6.592

Subriadi, A. P., Herdiyanti, A., & Ayundari, S. R. (2015). Pengukuran efektivitas dan efisiensi e-goverment - Surabaya Single Windows. Seminar Nasional Sistem Informasi Indonesia, (November), 69-74. Surabaya: SESINDO.

Vellayati, W. A. & Dwihartanti, M. (2018). Pengaruh kualitas pelayanan publik dan disiplin kerja pegawai terhadap kepuasan masyarakat di kantor balai desa Rowosari Kecamatan Ulujami Kabupaten Pemalang. Jurnal Pendidikan Administrasi Perkantoran, 7(2), 146-154.

Wardhana, G. N. & Astuti, E. S. (2018). Pengaruh kualitas sistem, kualitas informasi dan kemudahan pengisian SIAM (Sistem Informasi Akademik Mahasiswa) terhadap kepuasan mahasiswa studi dilakukan pada Fakultas Ilmu Komputer Universitas Brawijaya tahun angkatan 2016-2017. Jurnal Administrasi Bisnis, 62(2), 158-165.

Wibiksana, I. G. (2019). Implementasi kebijakan pelaksanaan e-government di Desa Sayang Kabupaten Sumedang. Jurnal Agregasi: Aksi Reformasi Government dalam Demokrasi, 7(1), 83-102.

Wirapraja, A. (2020). Minat beli ulang pengguna social commerce instagram. [Thesis, Institut Teknologi Sepuluh Nopember].

Yusof, M. M., Paul, R. J., & Stergioulas, L. K. (2006). Towards a framework for Health Information System evaluation. Proceedings of the 39th Hawaii International Conference on System Sciences, vol. 5. http://dx.doi.org/10.1109/HICSS.2006.491

Downloads

Published

2023-05-11

How to Cite

Sala, E. E., & Subriadi, A. P. (2023). Hot-Fit Model to Measure the Effectiveness and Efficiency of Information System in Public Sector. Journal The Winners, 23(2), 131-141. https://doi.org/10.21512/tw.v23i2.7423
Abstract 792  .
PDF downloaded 687  .