Manajemen Mutu Terpadu
Keywords:Total Quality Management (TQM)
Total Quality Management (TQM) is the effort to meet or exceed the customer needs with the lowest cost. The business will successful if it can produce an output (product and service) fit according to the customer needs. They will raise the profit if only they can operate efficiently (effective cost, avoid waste, and rework ), and to ensure that all the activity directed to the effort to satisfy the customer needs.
Crosby, Philip B. 1979. Quality is Free: The Art of Making Quality Certain. New York.
Faure, Lesley Munro dan Malcolm Munro-Faure. 1999. Implementing Total Quality Management, alih bahasa oleh Sularno Tjiptowardojo. Cetakan II. Jakarta: PT Elex Media Komputindo.
Garvin, David A. 1988. Managing Quality: The Strategic and Competitive Edge. New York.
Heizer, Jay and Barry Render. 1988. Production and Operations Management. USA: Allyn and Bacon Inc.
Juran, J.M. Juran on Leadership for Quality: 1989. An Executive Handbook. New York.
Schroeder, Roger G. 1993. Operations Managemen: Decision Making in the Operation Functions. 4th Edition. USA: McGraw-Hill.
Tenner, Arthur R. dan Irving J. Detoro. 1992. Total Quality Manajement: Three Steps to Continuous Improvement. New York: Addison-Wesley Publishing Company.
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