Sfenrianto, Sfenrianto, Bina Nusantara University, Indonesia

• CommIT (Communication and Information Technology) Journal Vol. 16 No. 1 (2022): CommIT Journal - Articles
  Evaluation of Customer Satisfaction on Indonesian Banking Chatbot Services During the COVID-19 Pandemic
  Abstract  PDF
• CommIT (Communication and Information Technology) Journal Vol. 17 No. 2 (2023): CommIT Journal - Articles
  Factors on Mobile Application User Satisfaction in the Largest Indonesian Internet Service Provider (ISP)
  Abstract  PDF