Tauriana, Dian, Bina Nusantara University, Indonesia

• Binus Business Review Vol. 2 No. 1 (2011): Binus Business Review - Articles
  Analisis Hubungan Service Recovery terhadap Complaining Behavior dan Dampaknya terhadap Brand Switching
  Abstract  PDF
• Binus Business Review Vol. 3 No. 1 (2012): Binus Business Review - Articles
  Analisis Implementasi Customer Relationship Management dan Kualitas Pelayanan Jasa terhadap Kepuasan Pelanggan dan Dampaknya pada Retensi Pelanggan Hotel Bidakara Jakarta
  Abstract  PDF