Design of Balanced Scorecard as a School’s Performance Measurement
DOI:
https://doi.org/10.21512/bbr.v14i2.8901Keywords:
Balanced Scorecard (BSC), school performance, financial perspective, customer perspective, internal business process perspective, learning and growth perspectiveAbstract
For schools as educational institutions, it is essential to identify their conditions and determine the right strategy for their sustainability. The research aimed to design the Balanced Scorecard (BSC) as a performance measurement tool at Sekolah XYZ. The research applied a qualitative method with Simple Research Design (SRD) as an analytical model. For data analysis, the research applied the stages of preparation in BSC. The primary data collection method was conducted through interviews with five key informants. The measurement indicators consisted of five indicators from a financial perspective (weight: 25%), three indicators from a customer perspective (weight: 25%), nine indicators from an internal business process perspective (weight: 30%), and five measurement indicators from the learning and growth perspective (weight: 20%). In addition, the BSC design was equipped with a validation system and an evaluation system to support the BSC implementation at Sekolah XYZ. The results show that based on the vision and mission of the organization, there are 12 objective strategies to be achieved, with 22 measurement indicators that are appropriately implemented at Sekolah XYZs. The BSC at Sekolah XYZ is necessary to be designed so its management can easily trace and find the causes of the school’s success or failure. The results of the BSC design at Sekolah XYZ can be used as recommendations for other schools that want to implement BSC, with adjustments according to the conditions of each school.
Plum Analytics
References
Akbarian, M., & Najafi, E. (2019). Ranking of strategic objectives in the balanced scorecard with analytic network process. Journal of Decisions and Operations Research, 4(1), 74–87.
Alani, F. S., Khan, M. F. R., & Manuel, D. F. (2018). University performance evaluation and strategic mapping using Balanced Scorecard (BSC): Case study – Sohar University, Oman. International Journal of Educational Management, 32(4), 689–700.
Amboro, A. T. (2016). Balanced scorecard: Sebuah tantangan baru dunia pendidikan di Indonesia. Jurnal Penelitian, 20(1), 81–92.
Armstrong, R. (2019). Revisiting strategy mapping for performance management: A realist synthesis. International Journal of Productivity and Performance Management, 68(4), 721–752.
Bungin, B. (2021). Post-qualitative social research methods: Kuantitatif-kualitatif-mixed methods. Positivism-postpostivism-phenomenology-postmodern: Filsafat, paradigma, teori, metode dan laporan (2nd ed.). Prenada Media Group.
Bungin, B. (2020). Post-qualitative social research methods: Kuantitatif-kualitatif-mix methods positivism-post-positivism-phenomenology-postmodern: Filsafat, paradigma, teori, metode dan laporan (1st ed.). Kencana.
Butler, M., Szwejczewski, M., & Sweeney, M. (2018). A model of continuous improvement programme management. Production Planning & Control, 29(5), 386–402.
Duc Huu, L. U. U., Truong, T. T., Nguyen, N. T. T., Nguyen, L. X., & Tran, T. T. (2022). Management factors affecting the use of dumb scorecard by: Research on Vietnamese retail enterprises. Journal of Positive School Psychology, 6(6), 6192–6199.
Gomes, J., & Romão, M. (2017). Balanced scorecard: Today’s challenges. In World Conference on Information Systems and Technologies (pp. 648–657).
Hatahet, T., Mohamed, A. A. R., Malekigorji, M., & Kerry, E. K. (2021). Remote learning in transnational education: Relationship between virtual learning engagement and student academic performance in BSc Pharmaceutical Biotechnology. Pharmacy, 10(1), 1–12.
Hristov, I., & Chirico, A. (2019). The role of sustainability Key Performance Indicators (KPIs) in implementing sustainable strategies. Sustainability, 11(20), 1–19.
Indonesia. (2003). Undang-Undang Republik Indonesia nomor 20 tahun 2003 tentang Sistem Pendidikan Nasional. Departemen Pendidikan Nasional.
Istiarsono, Z. (2022). Penerapan balance scorecard dalam bidang pendidikan: Kajian teoretik. Intelegensia: Jurnal Pendidikan dan Pembelajaran, 7(1), 1–9.
Kaplan, R. S. (2001). Strategic performance measurement and management in nonprofit organizations. Nonprofit Management and Leadership, 11(3), 353–370.
Keser Ozmantar, Z., & Gedikoglu, T. (2016). Design principles for the development of the balanced scorecard. International Journal of Educational Management, 30(5), 622–634.
Kiriri, P. N. (2018). Management of performance in higher education institutions: The application of the Balanced Scorecard (BSC). European Journal of Education, 1(3), 168–176.
Mubarok, A. A., Uswatiyah, W., Wasiman, I., & Supyan, U. (2021). Balanced Score Card (BSC) dan kembalian pendidikan. RESLAJ: Religion Education Social Laa Roiba Journal, 3(3), 378–387.
Niven, P. R. (2014). Balanced scorecard evolution: A dynamic approach to strategy execution. Wiley.
Nurcahyo, R., Wardhani, R. K., Habiburrahman, M., Kristiningrum, E., & Herbanu, E. A. (2018). Strategic formulation of a higher education institution using balance scorecard. In 2018 4th International Conference on Science and Technology (ICST) (pp. 1–6). IEEE.
OECD. (2019). PISA 2018 result. Retrieved from https://www.oecd.org/pisa/publications/pisa-2018-results.htm
Reda, N. W. (2017). Balanced scorecard in higher education institutions: Congruence and roles to quality assurance practices. Quality Assurance in Education, 25(4), 489–499.
Řehoř, P., Holátová, D., & Doležalová, V. (2014). Strategic management methods in non-profit making organization. International Journal of Economics and Management Engineering, 8(9), 3056–3060.
Rompho, N. (2020). The balanced scorecard for school management: Case study of Thai public schools. Measuring Business Excellence, 24(3), 285–300.
Sun, Q., & Ge, Z. (2021). Deep learning for industrial KPI prediction: When ensemble learning meets semi-supervised data. IEEE Transactions on Industrial Informatics, 17(1), 260–269.
Vincent, G. (2011). Sistem manajemen kinerja terintegrasi balance scorecard dengan Malcolm Baldridge dan lean six sigma supply chain management (1st ed.). Vinchristo Publication.
Yaakub, M. H., & Mohamed, Z. A. (2019). Measuring the performance of private higher education institutions in Malaysia. Journal of Applied Research in Higher Education, 12(3), 425–443.
Yusof, M. S. M. (2020). The implementation of Balanced Scorecard (BSC) in measuring performance in Malaysia higher education institutions. International Journal of Instruction, Technology, and Social Sciences, 1(2), 24–35.
Zahoor, A., & Sahaf, M. A. (2018). Investigating causal linkages in the balanced scorecard: An Indian perspective. International Journal of Bank Marketing, 36(1), 184–207.
Downloads
Published
Issue
Section
License
Copyright (c) 2023 Lily Ambarwati Saksono, Denny Bernardus
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
a. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License - Share Alike that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
b. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
c. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
USER RIGHTS
All articles published Open Access will be immediately and permanently free for everyone to read and download. We are continuously working with our author communities to select the best choice of license options, currently being defined for this journal as follows: Creative Commons Attribution-Share Alike (CC BY-SA)
