Keterampilan Mendengarkan Secara Aktif dalam Komunikasi Interpersonal


  • Nikodemus Thomas Martoredjo Bina Nusantara University



active listening, interpersonal communication, transactional


Interpersonal communication is transactional and two-way direction. Therefore active listening skills play a key role in interpersonal communication. These active listening skills can have a positive impact on communication and at the same time creating a better relationship. So it is very useful to improve the skills of active listening. This paper intends to reveal the important role of active listening skills in interpersonal communication, identifying the challenges that exist within it both internally and externally as well as indicate the action that needs to be developed to improve these skills.



Plum Analytics

Author Biography

Nikodemus Thomas Martoredjo, Bina Nusantara University

Character Building Development Center


De Janasz, S. C., Dowd, K. O., Schneider, B. Z. (2009). Interpersonal Skills in Organizations. 3rd Edition. New York: McGraw Hill.

DeVito, J. A. (2013). The Interpersonal Communication Book. 13th Edition. New Jersey: Pearson Education.

Lunenburg. F. C. (2010). Communication: The Process, Barriers, and Improving Effectiveness. Schooling, 1(1), 1-11.

Matin, H. Z. (2010), Relationship between Interpersonal Communication Skills and Organizational Commitment (Case Study: Jahad Keshavarzi and University of Qom, Iran). European Journal of Social Sciences, 13(3), 387-398.

Mulyana, D. (2009). Ilmu Komunikasi, Suatu Pengantar. Bandung: Remaja Rosdakarya.

Robbins, S. P, Hunsaker, P. L . (2006). Training nn Interpersonal Skills: Tips for Managing People at Work. 4th Edition. New Jersey: Pearson Prentice Hall.

Sarwono, J. (2006). Metode Penelitian Kuantitatif dan Kualitatif. Yogyakarta: Graha Ilmu.






Abstract 4133  .
PDF downloaded 8121  .