Natalia, Natalia, Bina Nusantara University, Indonesia

• Binus Business Review Vol. 3 No. 1 (2012): Binus Business Review - Articles
  Analisis Implementasi Customer Relationship Management dan Marketing Public Relations terhadap Nilai Pelanggan dan Dampaknya terhadap Loyalitas Pelanggan: Studi Kasus Grand Tropic Suites’ Hotel
  Abstract  PDF
• Binus Business Review Vol. 5 No. 1 (2014): Binus Business Review - Articles
  Servqual dalam Pelayanan Kelas pada Laboratorium Manajemen
  Abstract  PDF
• Binus Business Review Vol. 4 No. 2 (2013): Binus Business Review - Articles
  Electronic Word of Mouth (e-WOM) Foursquare: The New Social Media
  Abstract  PDF