The Determinant Factors in Using E-Samsat Services on Motorized Vehicle Tax Payment in East Java, Indonesia
DOI:
https://doi.org/10.21512/bbr.v12i1.6496Keywords:
intention to use, e-Samsat services, motorized vehicle tax paymentAbstract
E-Samsat offers the service regarding motorized vehicle tax payment online. Still, in its implementation, it does
not have many users. It is due to the community’s lack of awareness and the advantages that it can offer. The
research aimed to analyze the determinant factors in using the e-Samsat service in East Java. The effects of each
variable (trust, awareness, ease of use, and intention to use) on each other were examined. The research was
conducted at Samsat joint office in Surabaya because it was the area with the largest motorized vehicle in East
Java. The research applied a quantitative approach. There were 200 respondents who were users of the service.
They were selected using the cross-section technique through questionnaires. Then, data analysis used the Partial
Least Square Structural Equation Modeling (PLS-SEM) approach. Data analysis results indicate that almost all
hypotheses are acceptable and have a significant effect on each other. However, trust does not have a significant
effect on the intention to use. The analysis of these factors can be recommended to increase the acceptance of
e-Samsat services in East Java. The research can help the government to make decisions related to e-government,
create technological innovations that facilitate payments, and improve e-Samsat services quality.
Plum Analytics
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