Effect of Management of Performance Reward Systems on Subordinates’ Satisfaction with Job in Malaysian Fire and Rescue Department


  • Azman Ismail Universiti Kebangsaan Malaysia
  • Yusniati Ishak Universiti Kebangsaan Malaysia
  • Anis Anisah Abdullah Universiti Kebangsaan Malaysia




management of performance reward systems, job satisfaction, SmartPLS


This research was to measure the correlation between management of performance reward systems on subordinates’ satisfaction towards the job. A survey method was utilized to collect data from subordinates who worked at the headquarters of fire and rescue departments in Malaysia. The outcomes of SmartPLS path model analysis display two important findings. First, the implementation of information delivery and performance assessment in handling performance reward systems have enhanced subordinates’ intrinsic job satisfaction, but the implementation of
involvement hypothesized performance reward systems has not enhanced subordinates’ intrinsic job satisfaction. Second, implementation of information delivery, involvement and performance assessment in handling performance reward systems have also enhanced subordinates’ extrinsic job satisfaction.


Plum Analytics

Author Biographies

Azman Ismail, Universiti Kebangsaan Malaysia

Faculty of Economics & Management

Yusniati Ishak, Universiti Kebangsaan Malaysia

Graduate School of Business

Anis Anisah Abdullah, Universiti Kebangsaan Malaysia

Institute of Islam Hadhari (HADHARI)


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