Analisis Pengaruh Stres Kerja dan Organizational Citizenship Behavior terhadap Kepuasan Kerja dan Dampaknya terhadap Retensi Karyawan di Ford Jakarta Pusat
DOI:
https://doi.org/10.21512/bbr.v5i1.1194Keywords:
work stress, Organizational Citizenship Behaviour, job satisfaction, employee retention, PathAbstract
Ford Jakarta Pusat is an authorized automotive dealer company. This study was conducted to determine how much influence of work stress and Organizational Citizenship Behaviour on job satisfaction and the impact on employee retention. There were 50 employees in Ford Jakarta Pusat used as research object. Data were obtained by spreading the questionnaire to the respondents using Cross Sectional Time Horizon. The data have been collected and processed using Path Analysis approach. According to the research result, it shows that work stress and Organizational Citizenship Behaviour have a simultaneous and significant effect on job satisfaction although work stress individually does not have a significant effect on job satisfaction. Then, work stress, Organizational Citizenship Behaviour, and job satisfaction have a simultaneous and significant effect on employee retention although work stress individually does not have a significant effect on employee retention. After trimming process, the result shows that Organizational Citizenship Behaviour and job satisfaction have a simultaneous and significant effect on employee retention. It means that if the company wants to maintain and improve employee retention, it must improve the Organizational Citizenship Behaviour through Job Satisfaction.
Plum Analytics
References
Antaranews. (2012, 22 September). IIMS 2012 yang Terbesar, Diikuti 310 Perusahaan. Suryanto (Ed.). Diakses dari http://otomotif.antaranews.com/berita/334671/iims-2012-yang-terbesardiikuti-
-perusahaan.
Arnold, J., et al. (2005). Work Psychology: Understanding Human Behaviour in the Workplace. (4th Edition). USA: Prentice Hall.
Luthans, F. (2006). Perilaku Organisasi. (Edisi ke-10). Yogyakarta: ANDI.
Mathis, R. L., & Jackson, J. H. (2006). Human Resource Management. (Edisi ke-10). Ohio: South Western – Thomson Learning.
Organ, D. W., Podsakof, P. M., & MacKenzie, S. B. (2006). Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences. SAGE Publication.
Paille, P. (2011). Stressful work, citizenship behaviour and intention to leave the organization in a high turnover environment: examining the mediating role of job satisfaction. Journal of Management Research, 3(1), 1-14.
Prameswari, D. (2012, 27 Maret). Indonesia Negara Payah Menurut HDI Index 2011. Diakses dari
http://luar-negeri.kompasiana.com/2012/03/27/indonesia-negara-payah-menurut-hdi-index-
-450150.html
Sarjono, H., & Julianita, W. (2011). SPSS vs LISREL: Sebuah Pengantar, Aplikasi Untuk Riset.
Jakarta: Salemba Empat.
Triyanto & Santosa. (2009). Organizational Citizenship Behavior (OCB) dan pengaruhnya terhadap
keinginan keluar dan kepuasan kerja karyawan. Jurnal Manajemen, 7(4), 1-13.
Downloads
Published
Issue
Section
License
Authors who publish with this journal agree to the following terms:
a. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License - Share Alike that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
b. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
c. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
USER RIGHTS
All articles published Open Access will be immediately and permanently free for everyone to read and download. We are continuously working with our author communities to select the best choice of license options, currently being defined for this journal as follows: Creative Commons Attribution-Share Alike (CC BY-SA)