Labour Turnover in the Hospitality Industry


  • Ersan Suria Pranoto Bina Nusantara University



labour, turnover, hospitality, costs, employment


Labour turnover are inevitable and many businesses and industries are dealing with this issue every single day. It is also a great issue in the Hospitality Industry, the intensity were varies according to the size of the establishment, some are low and many is as high as the height of their buildings. The fact also stated that workers in the hospitality industry in the early stage of their career expect to move from one job to another, creating a very low desirability of steady workplaces and the job security. Moreover, the labour turnover is very much increases when employees are far more specialised, more difficult to find and requires more training. Therefore, it is in the best interests of hospitality managers to understand the causes and the effects of turnover so that they may reduce its costs.

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Author Biography

Ersan Suria Pranoto, Bina Nusantara University

Hotel Management Department 


Graham, T.H. (1998). Human Resource Management, Ninth Edition. Harlow: Pearson Education Limited.

Iverson, R. D., & Deery, M. (1997). Turnover culture in the hospitality industry.

Human Resource Management Journal. Vol. 7, Issue 4, pages 71–82, July 1997

Lee-Ross, D. (1999). HRM in Tourism and Hospitality, international perspectives on small and medium-sized Enterprises. London: Rewood Books.

United States, Bureau of Labour statistics (1996). Bureau of Labour Statistics for Business. Washington, DC: US Department of Labour, Available on accessed 15th may 2005.



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