Kualitas Pengajar dan Hubungannya dengan Kepuasan Mahasiswa di Sekolah Tinggi Pariwisata X

Authors

  • Kukuh Galih Subekti Universitas Bina Nusantara

DOI:

https://doi.org/10.21512/bbr.v1i2.1102

Keywords:

teacher quality, student satisfaction, tourism high school

Abstract

Educational institution as a provider of skilled manpower in the tourism industry is the focus of the research field of tourism. Education was instrumental in creating quality human resources. Education in the teaching process can be interpreted as a process of creating a quality resource. Today many emerging institutions or educational institutions have a similar goal, promoting competition in terms of absorption of students with the advanced system of teaching, facilities and quality teachers. Students as customers of the educational institution require the services here in the form of reciprocal teaching with payments to educational institutions. Students can stay in one educational institution if the service of educational institutions provides benefits to student functions. 

Dimensions

Plum Analytics

Author Biography

Kukuh Galih Subekti, Universitas Bina Nusantara

Hotel Management Department

References

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Kotler, P. (1997) “Managing service businesses and product support services.”. Prentice Hall.

Parasuraman, A., Zeithaml, V.A. dan Berry, L.L. (1988) SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing 64 1, pp. 12–40.

Rey, A.M. dan Wieland, F. (1985) Hospitality Management Library: Food & Beverage Service. , Educational Institute of the American Hotel & Motel Association, East Lansing, Michigan.

Supranto, J. (2001) Pengukuran Tingkat Kepuasan Pelanggan Untuk Meningkatkan Pangsa Pasar. PT. Rineta Cipta. Jakarta.

Tjiptono, F. (2002) Strategi Pemasaran. Edisi ke 2. Yogyakarta: Andi Offset.

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Published

2010-11-30
Abstract 232  .
PDF downloaded 215  .