Studi Tentang Pengaruh Penggunaan Teknologi dan Sistem Informasi, Sistem Manajemen Mutu, dan Budaya Organisasi Terhadap Kinerja Manajemen Perguruan Tinggi Swasta: Studi Kasus Universitas Bina Nusantara

Harjanto Prabowo, Bahtiar Saleh Abbas, Meyliana Meyliana

Abstract


Article discusses factors that influences college management performance, those are technology and information system, quality management system, and organization culture. The research is done by using Pearson correlation method, linear regression, and Customer Satisfaction Index (CSI) using cartesius diagram. Based on correlation test, there are only two out of three variables having significance correlation with performance management, that are quality management system and organization culture.

Keywords


technology, information system, quality management system, organization culture

Full Text:

PDF

References


Besanko, David, Dranove David, and Shanley Mark. 2000. Economics of Strategy. John Wiley & Sons.

Best, Roger J. 1999. Market Based Management. Second Edition. Prentice Hall.

Callo, Jack D. 1996. Competitive Advantage Through Information Technology. Singapore: McGraw Hill.

Cooper, Donald R. and C. William Emory. 1999. Metode Penelitian Bisnis. Edisi Kelima. Jakarta: Erlangga.

Craven, David W. 2000. Strategic Marketing. Sixth Edition. Irwin-McGraw-Hill.

Dess, Gregory G. and Alex Miller. 1993. Strategic Management. Singapore: MacGraw-Hill.

DIKTI. “Kerangka Pengembangan Pendidikan Tinggi Jangka Panjang 1996-2005” www.dikti.org.id

Frederick, William C., Post James E., and Davis Keith. 1992. Business and Society: Corporate Strategy, Public Policy, Ethics. Seventh edition. McGraw Hill.

Indrajit, Richardus Eko. 2000. Pengantar Konsep Dasar Manajemen Sistem Informasi dan Teknologi Informasi. Jakarta: PT Elex Media Komputindo.

Lovelock, Christopher. 2001. Service Marketing: People, technology, Strategy. Fourth Edition. Prentice Hall International.

Lupiyoadi, Rambat. 2001. Manajemen Pemasaran Jasa: Teori dan Praktek. Jakarta: Salemba Empat.

Pearce, A John II and Richard B Robinson, Jr. 1991. Strategic Management, Formulation, Implementation, and Control. Boston: Irwin.

Porter, Michael E. 1990. The Competitive Advantage of Nations. New York: The Free Press.

Porter, Michael E. 1985. The Competitive Advantage: Creating and Sustaining Superior Performance. New York: The Free Press.

Prabowo, Harjanto. 1999. “Konsep dan Model Sistem Manajemen Mutu Perguruan Tinggi,” Makalah Seminar.

Prabowo, Harjanto. 2000. “Penerapan Budaya Mutu di Universitas Bina Nusantara,” Makalah Seminar.

Rianto, Bibit. 2001. “Mutu Universitas Bina Nusantara sebagai Perguruan Tinggi Swasta,” Disertasi.

Suhendro, Bambang. 1996. “Pengelolaan Perguruan Tinggi Dalam Menuju Peningkatan Kualitas yang Berkelanjutan.” Makalah seminar Management of Higher Education: ANTICIPATING THE YEAR 2020, Jakarta, 27-28 Nopember 1996.

Tampubolon, Daulat P. 2001. Perguruan Tinggi Bermutu: Paradigma Baru Manajemen Pendidikan Tinggi Menghadapi Tantangan Abad 21. Jakarta: PT Gramedia Pustaka Utama.




DOI: http://dx.doi.org/10.21512/tw.v5i2.3856

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution 3.0 License.


The Winners

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.