Penentuan Jumlah Teller yang Optimal Dengan Metode Antrian di PT Bank Haga

Authors

  • Bahtiar S. Abbas Bina Nusantara University
  • Raymond Raymond Bina Nusantara University

DOI:

https://doi.org/10.21512/tw.v4i1.3799

Keywords:

teller, queue, bank

Abstract

This article presents the optimization of the number of tellers at the service counter at PT BANK Haga. Its done by comparing the some alternatives related to the number of tellers employed. Conclusion indicates that optimal condition is that 5 tellers at Abdul Muis Branch and 4 tellers at Daan Mogot Branch.

Dimensions

Plum Analytics

References

Dimyati, Tjutju Tarliah dan Ahmad Dimyati. 2002. Operation Research Model Pengambilan Keputusan. Bandung: Sinar Baru Algesindo.

Mulyono, Sri. 2002. Riset Operasi untuk Pengambilan Keputusan. Jakarta: Universitas Indonesia.

Supranto, Johannes. 1998. Riset Operasi untuk Pengambilan Keputusan. Jakarta: Universitas Indonesia.

Walpole, Ronald E. 1990. Pengantar Statistika. Edisi ke-3. Jakarta: PT Gramedia Pustaka Utama.

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Published

2003-03-31

Issue

Vol. 4 No. 1 (2003): The Winners Vol. 4 No. 1 2003

Section

Articles

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