Udayana University International Student Management: A Business Process Reengineering Approach


  • Cokorda Rai Adi Pramartha Udayana University
  • Ni Putu Sri Harta Mimba Udayana University




Udayana University, international student management, Business Process Reengineering (BPR)


The research had two aims. First, it presented an overview and progress in understanding the current business process in the international program of Udayana University, which had a long queue for processing student admission documents. Second, it described how Business Process Reengineering (BPR) helped to improve the educational management services. Multiple interviews and a Forum Group Discussion (FGD) with the stakeholders were conducted. The reviews of the available documents, the current business process, and related complaint records were also carefully performed. The results show that the currently running batch processing system is a major challenge. The proposed solution reengineers the current business process and implements an information technology tool as a driver by digitizing the proposed solutions. The new business process leads to an improvement in processing the international student application from more than 60 days to only 29 days. Moreover, the proposed business process can minimize the opportunity loss of more than Rp3,8 billion annually.

Author Biographies

Cokorda Rai Adi Pramartha, Udayana University

Cokorda Pramartha is an Assistant Professor in the Department of Computer Science at Universitas Udayana, Bali. He received his Ph.D. in Information Technologies from the School of Information Technologies at the University of Sydney. His research span from Information Systems to cultural preservation in the form of digital heritage and digital humanities, with a particular interest in the Balinese culture.  He is the theme leader for digital humanities at the Centre for Interdisciplinary Research on the Humanities and Social Science (CIRHSS), a collaborative research center between Australia National University and Universitas Udayana.

Ni Putu Sri Harta Mimba, Udayana University

Ni Putu Sri Harta Mimba is an Assistant Professor in the Accounting Department, Faculty of Economics and Business, Udayana University. She pursued her Ph.D. in Accounting from the University of Groningen, the Netherlands (2011). Her current research interests are public sector accounting, intellectual capital, blockchain in accounting, and accounting education. Her recent teaching subjects are behavioral accounting, management strategy and leadership, global project management. She has been appointed as the head of Research and Community Service Unit at her faculty since March 2020. 


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