E-learning Acceptance Model in a Pandemic Period with an expansion to the Quality Work-Life and IT Self Efficacy Aspects



e-learning, acceptance model, work life balance, IT self-efficacy, , user satisfaction


This study was inspired by the COVID-19 pandemic, which affected face-to-face learning, leading to the e-learning system. Specifically, it aimed to analyze the acceptance and satisfaction model of e-learning users amid the pandemic. The proposed model that predicts student intentions and satisfaction with e-learning is an expanded Technology Acceptance Model with work-life quality factors and information technology self efficacy. This research will provide empirical evidence related to the dimensions of quality work-balance and the ability to use information technology related to e-learning access, in addition to other factors in the technology acceptance model. The data was collected using online questionnaires with a snowball sampling model. The sample included students from various Indonesian universities voluntarily filling out the questionnaire. The structural equation model processed the data using a Partial Least Square (PLS) approach and analyzed it through the SmartPLS3 program. The results showed that the acceptance and satisfaction model of e-learning users is measured by benefits, behavioral beliefs, challenges, and quality of work life. The self-efficacy of information technology only affects user satisfaction. The acceptance model of e-learning includes social elements on benefits of materials access, communication through quality work-life, and IT self-efficacy such as computers, the internet, and other communication tools. As an implication of the results of this study shows that Teachers should focus on e-learning designs that facilitate access to lecture material and student-teacher interactions in order to attract intentions and increase student satisfaction in using e-learning.


Author Biographies

Weli, Universitas Katolik Indonesia Atma Jaya Jakarta

Fakultas Ekonomi dan Bisnis

Julianti Sjarief, Universitas Katolik Indonesia Atma Jaya Jakarta

Fakultas Ekonomi dan Bisnis


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