PERANCANGAN E-CRM PADA PT ZERO CELCIUS INDONESIA
DOI:
https://doi.org/10.21512/commit.v2i1.486Abstract
Purpose of this research is to analyze and design an appropriate system to help PT. Zero CelciusIndonesia in offering service to their customers, in order to keep a good relationship and communication,
and also to obtain information as needed. Research methods used were library study, customers’ needs
analysis, designing and creating of e-CRM system, programming, and system testing as suggested. Result got
from the survey to company was that the current CRM system was only run by limited company staffs.
Whereas the clients owned by company were considered quite many. Therefore, a CRM based on web or also
known as e-CRM was being created. So, the conclusion is that because of e-CRM, a better service to the
customers can be given more focus and a relationship between company and customers can be closer; not
only as market subjects, but as colleagues.
Plum Analytics
Downloads
Published
Issue
Section
License
Authors who publish with this journal agree to the following terms:
a. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License - Share Alike that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
b. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
c. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
USER RIGHTS
All articles published Open Access will be immediately and permanently free for everyone to read and download. We are continuously working with our author communities to select the best choice of license options, currently being defined for this journal as follows: Creative Commons Attribution-Share Alike (CC BY-SA)