Prototyping a Chatbot for Student Supervision in a Pre-Registration Process

Lucia Dwi Krisnawati; Bill Edward Butar-Butar; Gloria Virginia

doi:10.21512/commit.v12i2.4813

Authors

Lucia Dwi Krisnawati IT Department, Duta Wacana Christian University Yogyakarta, Indonesia
Bill Edward Butar-Butar
Gloria Virginia It Department Duta Wacana Christian University Yogyakarta Indonesia

DOI:

https://doi.org/10.21512/commit.v12i2.4813

Keywords:

Chatbots, Dialogue System, Keyword- Spotting Technique, Transducer

Abstract

Developing a chatbot becomes a challenging task when it is built from scratch and independent of any Software as a Service (SaaS). Inspired by the idea of freeing lecturers from the burden of answering the same questions repetitively during the pre-registration process, this research has succeeded in building a textbased chatbot system. Further, this research has proved that the combination of keyword spotting technique for the Language Understanding component, Finite-State Transducer (FST) for the Dialogue Management, rulebased keyword matching for language generation, and the system-in-the-loop paradigm for system validation can produce an efficient chatbot. The chatbot efficiency is high enough as its score on Concept Efficiency (CE) reaches 0.946. It shows that users do not need to repeat their utterances several times to be understood. The chatbot performance on recognizing new concepts introduced by users is also more than satisfactory which is presented by its Query Density (QD) score of 0.80.

Dimensions

Plum Analytics

Author Biography

Lucia Dwi Krisnawati, IT Department, Duta Wacana Christian University Yogyakarta, Indonesia

An assistant professor (Lektor) in Natural Language Processing, Text forensics, Optical Charater Recognition, Machine Learning and Digital Humanities. She also is a past director of Dual Degree Program on Information Technology (IDDIT) Duta Wacana Christian University. She received her Doctoral degree on Natural Language Processing from Ludwig Maximilian University (LMU), Munich, Germany. She received her Magister and Vordiplome on the same field from LMU also. She has done her first undergraduate program (S1) in English Literature, Gadjah Mada University, Jogjakarta. She has received several scholarship for supporting her studies abroad such as DAAD, EED, OESW. All are German-based scholarship boards.

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