Study of User Acceptance and Satisfaction of a Mandatory Government-Regulated Information System

Tony Wibowo

doi:10.21512/commit.v11i1.3896

Authors

Tony Wibowo Batam International University

DOI:

https://doi.org/10.21512/commit.v11i1.3896

Keywords:

DAPODIK System, UTAUT, Mandatory System, User Satisfaction

Abstract

This paper discusses the user acceptance of a mandatory government-regulated information system. The issue is investigated by using a modified UTAUT
framework. From random sample data of 65 respondents, a regression model is established from which the conclusion is drawn. The study concludes that the
aspects of performance expectancy, effort expectancy, social influence, and information system quality affect the user acceptance. The four aspects are equally important.

Dimensions

Plum Analytics

Author Biography

Tony Wibowo, Batam International University

Computer Science Department

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