Measuring Patient Satisfaction from Attitude toward Complementary and Alternative Medicine (CAM) Moderated by Patient Religiosity

Lusy Asa Akhrani; Yeni Ardyaningrum

doi:10.21512/humaniora.v10i2.5069

Authors

Lusy Asa Akhrani Universitas Brawijaya
Yeni Ardyaningrum Universitas Brawijaya

DOI:

https://doi.org/10.21512/humaniora.v10i2.5069

Keywords:

patient satisfaction, patient religiosity, attitude towards CAM

Abstract

This research aimed to determine whether religiosity was able to be a moderator and strengthen the role of attitudes on CAM (Complementary and Alternative Medicine) as the originator of patient satisfaction in ‘sangkal putung’ treatment. The research applied a quantitative method with accidental sampling technique. The number of research respondents was 90 people aged 18 to 67 years old who visited the ‘sangkal putung’ at least twice and conducted treatment in the last 10 years. The research instrument used was SACAM (Scale for Attitude towards CAM) with the reliability of 0,843, PSQ-18 (Patient Satisfaction Questionnaire-Short Form) with the reliability of 0,859, and the Religiosity Scale was modified and rearranged based on the dimensions of religiosity by Stark & Glock with the reliability of 0,929. The research indicates that religiosity has a significant effect to strengthen the role of attitudes toward CAM as the originator of the treatment satisfaction of ‘sangkal putung’ patients. It means that the higher patient’s religiosity, the higher role of attitude towards CAM as the originator of the treatment satisfaction of ‘sangkal putung’ patients. Around 32,1% of the attitudes role towards cam works as a source of patient satisfaction of ‘sangkal putung’ treatment.

Dimensions

Plum Analytics

References

Agarwal-Harding, K. J., Meara, J. G., Greenberg, S. L. M., Hagander, L., Zurakowski, D., Dyer, G. S. M. (2015). Estimating the global incidence of femoral fracture from road traffic collisions: A literature review. Journal of Bone and Joint Surgery, American Volume, 97A(6), 31-31.

Apriliwati, D., Aziz, A., Noorisa, R., & Bayusentono, S. (2017). The characteristic of patients with femoral fracture in department of orthopaedic and traumatology RSUD dr. Soetomo Surabaya 2013-2016. Journal of Orthopaedi and Traumatology Surabaya, 6(1), 1-11.

Araz, A., & Harlak, H. (2006). Developing a scale for attitudes towards complementary and alternative medicine. Turkish Journal of Public Health, 4, 47-54.

Bahall, M., & Legall, G. (2017). Knowledge, attitudes, and practice among healthcare providers regarding complementary and alternative medicine in Trinidad and Tobago. BMC Complementary and Alternative Medicine, 17(1), 1-9. doi: 10.1186/s12906-017-1654-y.

Bahr, H. M., Martin, T. K. (1983). “And thy neighbor as thyself”: Self-esteem and faith in people as correlates of religiosity and family solidarity among Middletown high school students. Journal for the Scientific Study of Religion, 22(2), 132-144. http://dx.doi.org/10.2307/1385673.

Bandura, A., & Adams, N. E. (1977). Analysis of selfefficacy theory of behavioral change. Cognitive Therapy and Research, 1(4), 287-310.

Bandura, A. (1999). A social cognitive theory of personality. In L. Pervin & O. John (Ed.), Handbook of personality (2nd Ed., pp. 154-196). New York: Guilford Publications.

Benjamins, M. R. (2006). Does religion influence patient satisfaction? American Journal of Health Behavior, 30(1), 85-91.

Besaans, L. C. (2014). Pseudoscience: A case study of a South African lifestyle magazine, and a survey of its usage. Stellenbosch: Stellenbosch University Press.

Brien, J. S. (2009). The role of expectations as determinants of satisfaction in an outpatient care setting. Dissertations. Chicago: Loyola University.

Campbell, J. (1999). Exemplary practices for measuring consumer satisfaction: A review of the literature (Part one, two, and three). Missouri: Missouri Institute of Mental Health, Policy Information

Exchange.

Hayes, A. F. (2013). Introduction to mediation, moderation, and conditional process analysis: A regressionbased approach. New York: The Guilford Press.

Heathcote, J. D., West, J. H., Hall, P. C., & Trinidad, D. R. (2011). Religiosity and utilization of complementary and alternative medicine among foreign-born Hispanics in the United States. Hispanic Journal of Behavioral Sciences, 33(3), 398-408.

Huang, Y., & Furnham, A. (2013). Examining health beliefs, attitudes and behaviours relate to complementary and orthodox medicine use in Chinese population. Alternative & Integrative Medicine, 2(7), 1-7.

doi:10.4172/2327-5162.1000135.

Kementerian Kesehatan RI. (2007). Peraturan menteri kesehatan Republik Indonesia nomor 1109 tahun 2007/MENKES/PER/IX/2007 tentang penyelenggaraan pengobatan komplementeralternatif di fasilitas pelayanan kesehatan. Jakarta: Departemen Kesehatan RI.

Kementerian Kesehatan RI. (2013). Riset kesehatan dasar. Retrieved on July 17th, 2018 from http://www.depkes.go.id/resources/download/general/Hasil%20Riskesdas%202013.pdf.

Kominfo Jatim.(2014). RSUD dr. Soetomo banyak rawat pasien gagal sangkal putung. Retrieved on July 15th, 2018 from http://kominfo.jatimprov.go.id/read/umum/42768.

Maio, G., & Haddock, G. (2009). The psychology of attitudes and attitude change. London: Sage.

Marshall, G. N., & Hays, R. D. (1994). The patient satisfaction questionnaire short form (PSQ-18). Santa Monica: RAND.

McCurdy, E., Spangler, J., Wofford, M., Chauvenet, A., & McLean, T. (2003). Religiosity is associated with the use of complementary medical therapies by pediatric oncology patients. Journal of Pediatric Hematology/Oncology, 25(2), 125-129.

Mercer, J., & Clayton, D. (2012). Psikologi sosial. Jakarta: Penerbit Erlangga.

Oxhandler, H. K., Polson, E. C., Moffat, K. M., & Achenbaum, W. A. (2017). The religious and spiritual beliefs and practices among practitioners across five helping professions. Religions, 8(11), 1-15. https://doi.org/10.3390/rel8110237.

Rosenberg, M. J., Hovland, C. I., McGuire, W. J., Abelson, R. P., & Brehm, J. W. (1960). Attitude organization and change: An analysis of consistency among attitude components (Yales studies in attitude and communication). Oxford, England: Yale Univer. Press.

Ross, D. S., & Venkatesh, D. R. (2015). An empirical study of factors influencing quality of healthcare and its effects on patient satisfaction. International Journal of Innovative Research in Science, Engineering, and Technology, 4(2), 54-59.

Rumun, A. J. (2014). Influence of religious beliefs on healthcare practice. International Journal of Education and Research, 2(4), 37-48.

Schoenfeld, E. (1978). Image of man: The effect of religion on trust. Review of Religious Research, 20(1), 61-67.

Setyoningsih, A., & Artaria, M. D. (2016). Pemilihan penyembuhan penyakit melalui pengobatan tradisional non medis atau medis. Masyarakat, Kebudayaan dan Politik, 29(1), 44-56. http://dx.doi.

org/10.20473/mkp.V29I12016.44-56.

Stark, R., & Glock, C. Y. (1968). American piety: The nature of religious commitment. Berkeley: University of California Press.

Ware J. E. Jr., Snyder, M. K., Wright, W. R., Davies, A. R. (1983). Defining and measuring patient satisfaction with medical care. Evaluation and Program Planning, 6(3-4), 247-263.

Zlatanović, L. (2015). Self-efficacy and health behaviour: Some implications for medical anthropology. Journal of the Anthropological Society of Serbia, 51, 17-25.