Role Ambiguity and Role Overload as Important Predictors of Work-Family Conflict

Authors

  • NurIzzaty Mohamad Universiti Kebangsaan Malaysia
  • Azman Ismail Universiti Kebangsaan Malaysia
  • Nurul Muna Mohamad Universiti Utara Malaysia
  • Sholihien Ahmad Universiti Pertahanan Nasional Malaysia
  • Zulkefli Yahy Universiti Pertahanan Nasional Malaysia

DOI:

https://doi.org/10.21512/humaniora.v7i4.3600

Keywords:

role ambiguity, role overload, work-family conflict

Abstract

Work stress hadtwo important components: role ambiguity and role overload. This research used a cross-sectional research design because it permited the researchers to integrate the work stress literature and the actual survey as the main procedure of collecting data for this study. Therefore, this study was conducted to determine the relationship between the work stress and work-family conflict of workers using 97 questionnaires collected from navy in Malaysia. The outcomes of testing hypothesis by using smartPLS path model confirmed two important findings. First, role ambiguity was significantly correlated with work-family conflict. Second, role overload was significantly correlated with work-family conflict. This result confirms that the ability of employees to appropriately manage the ambiguity and overload in performing daily job may reduce reduce work-family conflict in the studied organization.

 

Dimensions

Plum Analytics

References

Abu Al Rub, R. F. (2004). Role stressor, job performance and social support among hospital nurses. Journal of Nursing Scholarship, 36(1), 73-78.

Allen, T. D., Herst, D. E. L., Bruck, C. S., & Sutton, M. (2000). Consequences associated with work-to-family conflict: a review and agenda for the future research. Journal of Occupational Health Psychology, 5(2), 278-308. http://dx.doi.org/10.1037/1076-8998.5.2.278.

Bass, L. B., Butler, B. A., Grzywacz, G. J., & Linney, D. K. (2008). Work-family conflict and job satisfaction: family resources as a buffer. Journal of Family and Consumer Sciences, 10(1), 24-30.

Beehr, T. A., & Bhagat, R. S. (2000). Introduction to Human Stress and Cognition in Organizations. New York: Wiley.

Boles, J., Howard, W. G., & Donofrio, H. (2001). An investigation into the inter-relationships of work-family conflict, family-work conflict, & work satisfaction. Journal of Managerial Issues, 13, 376-391.

Boyar, S. L., Maertz, Jr. C. P., Mosley, Jr. C. D., & Carr, C. J. (2008). The impact of work/family demand on work-family conflict. Journal of Managerial Psychology, 23(3), 215-235. http://dx.doi.org/10.1108/02683940810861356

Chua Y. P. (2006). Kaedah penyelidikan. Kuala Lumpur: McGraw Hill.

Cresswell, J. W. (2013). Qualitative inquiry and research design: Choosing among five Traditions. London: SAGE Publications.

Eby, L. T., Casper, W. J., Lockwood, A., Bordeaux, C., & Brinley, A. (2005). Work and family research in IO/OB: Content analysis and review of the literature (1980-2002). Journal of Vocational Behavior, 66¬ (1), 124-197. http://dx.doi.org/10.1016/j.jvb.2003.11.003

Edwards, J. R., & Rothbard, N. P. (2000). Mechanisms linking work and family: Clarifying the relationship between work and family constructs. Academy of Management Review, 25(1), 178-199.

Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.

Frone, M. R., (2003). Work–family balance, In: Quck JC, Tetrick LE, editors. Handbook of occupational health psychology. Washington, DC: American Psychological Association: 13-162.

Fu, C. K., & Shaffer, M. A. (2001). The tug of work and family: direct and indirect domain-specific determinants of work-family conflict. Personnel Review, 30(5), 502-522. http://dx.doi.org/10.1108/EUM0000000005936

Gallie, D., & Russell, H. (2009). Work-family conflict and working conditions in Western Europe. Social Indicators Research, 93(3), 445-467.

Gefen, D. & Straub, D. (2005). A practical guide to factorial validity using PLS-Graph: Tutorial and annotated example. Communication of the Association for Information Systems, 16, 91–109.

Goldsen, K. I., & Scharlach, A. E. (2001). Families and work: New directions in the twenty-first century. New York: Oxford University Press.

Greenhaus, J. H. & Beutell, N. J. (1985). Sources of conflict between work and family roles. Academy of Management Review, 10(1), 76-88.

Greenhaus, H. J., Tammy, D. A., & Spector, P. E. (2006). Health consequences of work-family: the dark side of the work-family interface. Research in Occopational Stress and Well-Being, 5, 61-98.

Hair, J. F., Hult, G. T. M., Ringle, C., & Sarstedt. (2014). A primer on Partial Least Squares Structural Equation Modelling (PLS-SEM). America: Sage Publication Inc.

He, N., Zhao, J. & Archbold, C. A. (2002). Gender and police stress: A convergent and divergen impact of work environment, work-family conflict and stress coping mechanism of female and male police officers. Policing: An International Journal of Police Strategies & Management, 25(4), 687-708.

Henseler, J., Ringle, C. M. & Sinkovics, R. R. (2009). The use of the partial least squares path modeling in international marketing. New Challenges to International Marketing Advances in International Marketing, 20, 277-319.

Iskandar, T. (1984). Kamus Dewan (Dictionary in Malay). Kuala Lumpur: Dewan Bahasa & Pustaka.

Ismail, A., Wan Mahmood, W. H., Suhaimi, F. F., Abu Bakar, R., Ismail, Y., Ahmad, M., Mohamad, M. H., & Asmuni A. G. (2014). Role Stressor As An Antecedent of Employees Family Conflict: Empirical Evident. Journal of Public Administration, Finance and Law, 6, 175-187.

Ismail, A., Abu, H. N., Chin, Y. F., Ismail, Y., & Abu, S. A. J. (2013). Job stress as a predictor of employee health. Studies in Business and Economics, 8, 20-34.

Ismail, A., Yao, A., Elizabeth, Y., Lai-Kuan, K., & Ju, S. Y. (2010). Occupational stress features, emotional intelligence and job satisfaction: An empirical study in private institutions of higher learning. Scientific e-journal of Management Science, 16(5), 5-33.

Kahn, D. M., Wolfe, R. P., Quinn, J. D., Snoek, R., & Rosenthal. (1964). Organizational Stress: studies in role conflict and role ambiguity. New York: John Wiley and sons.

Kim, W. G., Leong, J. K., & Lee, Y. K. (2005). Effect of service orientation on job satisfaction, organizational commitment, and intention of leaving in a casual dining chain restaurant. Hospitality Management, 24(2), 171-193. http://dx.doi.org/10.1016/j.ijhm.2004.05.004

Kinnunen, U., & Mauno, S. (2008). Work-family conflict in individual’s lives: Prevalence, antecedents and outcomes. The individual in the changing working life. Cambridge, UK: Cambridge University Press.

Larson, L. L. (2004). Internal auditors and job stress. Managerial Auditing Journal, 19(9), 1119-1130.

Major, V. S, Klein, K. J. & Ehrhart, M. G. (2002). Work time, work interference with family, and psychological distress. Journal of Applied Psychology, 87(3), 427-436.

Matteson, M. T., & Ivancevich, J. M. (2003). Controlling work stress: Effective human resource and management strategies. San Francisco: Oxford

Matteson, M. T., & Ivancevich, J. M. (1979). Organizational stressors and heart disease: A research model. Academy of Management Review, 4(3), 347-357.

Montgomery, D. C., Blodgett, J. G., & Barnes, J. H. (1996). A model of financial securities sales persons’ job stress. The Journal of Services Marketing, 10(3), 21-34.

Nabavi, A. H., & Shahryari, M. (2012). Linkage Between Worksite Support with Work Role Expectation, Role Ambiguity and Its Effects on Work-Family Conflict. Canadian Social Science, 8(4), 112-119.

Namasivayam, K., & Zhao, X. (2007). An investigation of the moderating effects of organizational commitment on the relationships between work-family conflict and job satisfaction among hospitality employees in India. Tourism Management, 28(5), 1212-1223. http://dx.doi.org/10.1016/j.tourman.2006.09.021

Netemeyer, R. G., Boles, J. S., & Mcmurrian, R. (1996). Development and Validation of Work- Family Conflict and Family-Work Conflict Scales. Journal of Applied Psychology, 81(4), 400–410. http://doi.org/10.1037/0021-9010.81.4.400

Ringle, R., Edmondson, D., & Hansen, J. (2009). A Meta-analysis of the Relationship Between Perceived Organizational Support and Job Outcomes: 20 Years of Research. Journal of Business Research, 62(10), 1027-1030. http://dx.doi.org/10.1016/j.jbusres.2008.05.003

Rizzo, J. R., House, R. J., & Lirtzman, S. I. (1970). Role conflict and ambiguity in complex organizations. Administrative Science Quarterly, 15, 150-63.

Sekaran, U., & Bougie, R. (2010). Research methods for business: A skill building approach. New York: John Wiley & Sons, Inc.

Selye, H. (1987). Stress without distress. London: Transworld.

Sparks, K., & Cooper, C. L. (1999). Occupational differrences in the work-strain relationship: towards the use of situation specific models. Journal of Occupational and Organisational Psychology, 72(2), 219-229.

Statt, D. A. (1981). Dictionary of Human Behaviour. Cambridge: Harper & Row Publisher.

Tatman, A. W., Hovesradt, A. J., Yelsma, P., Fenell, D. L., & Canfield, B. S. (2006). Work and family conflict: An often overlooked issue in couple and family therapy. Contemporary Family Therapy, 28(1), 39-51.

Trayambak, S., Kumar, P., & Jha, A. N. (2012). A conceptual study on role stressors, their impact and strategies to manage role stressors. IOSR Journal of Business and Management, 4(1), 44-48.

Wickramasinghe, V. (2012). Supervisor support as a moderator between work schedule flexibility and job stress: Some empirical evidence from Sri Lanka. International Journal of Workplace Health Management, 5(1), 44-55.

Willis, A. T., O’Conner, B. D., & Smith, L. (2008). Investigating effort-reward imbalance and work-family conflict in relation to morningness-eveningness and shift work. Work & Stres, 22(2), 125-137. http://dx.doi.org/10.1080/02678370802180558.

Wright, J. (2009). Role stressors, coworker support, and work engagement: A longitudinal study. (Unpublished master’s thesis). San Jose State University.

Yu-Fei, M. C., Ismail, A., Ahmad, R., & Kuek, T. Y. (2012). Impacts of role stressor characteristics on the workforce – organizational social support as the moderator. South-Asia Journal of Marketing and Management Research, 2(3),1-20.

Downloads

Published

2016-10-30

Issue

Section

Articles
Abstract 1050  .
PDF downloaded 976  .