Towards Cyber City: DKI Jakarta and Surabaya Provincial Government Digital Public Services
Keywords:cyber city, digital, public service, provincial government
The goal of this research was to do a comparative study on the use of information technology in DKI Jakarta Provincial Government through Jakarta.go.id website and Surabaya City Local Government through Surabaya.go.id website. This research focused on public services and interactive use of communication media. Research method used was descriptive qualitative. Data were collected through a depth interview with Jakarta.go.id and Surabaya.go.id website administrators, observation of digital data, literature review, and through secondary data. Data analysis was done through a constant comparative technique. The results indicates that diffusion innovation theory is used by provincial government to give digital public services. It means that the government is seeking people to adopt the use of information technology in the interaction with the government. Local and Provincial Government provides a media center for public services, which the public can access information and provide input to the government. Some of the challenges show that society is not fully ready to change from conventional public services to digital public services received from the government. There is a massive need to educate society while also providing free mobile internet services. Other than that, there is also a gap in internal governmental human resources skill and competences. As a solution to some of these problems, both DKI Jakarta and Surabaya Provincial Government need to apply information technology to achieve e-government and cyber city.
Depari, E., & MacAndrews, C. (1982). Peranan Komunikasi Massa dalam Pembangunan. Yogyakarta: Gajah Mada University Press.
Detik. (2013). Risma Sebut Pelayanan Publik Surabaya Lebih Baik Dibandingkan Negara Lain. Retrieved from http://news.detik.com/surabaya/read/2013/10/27/133300/2396588/475/risma-sebut-pelayanan-publik-surabaya-lebih-baik-dibandingkan-negara-lain.
Hamalainen, T. J., & Heiskala, R. (2007). Social Innovations, Institutional Change and Economic Performance: Making Sense of Structural Adjustment Process in Industrial Sectors Region and Societies. United Kingdom: Edward Elgar Publishing Limited.
Kim, N. S. (2012). Website Design and Liability. Jurimetrics, 52, 383-431.
Kriyantono, R. (2012). Teknis Praktis Riset Komunikasi. Jakarta: Kencana Prenanda Media Group.
Munir. (2008). Kurikulum Berbasis Teknologi Informasi dan Komunikasi. Bandung: Penerbit Alfabeta.
Nurmandi, A. (2010). Manajemen Pelayanan Publik. Yogyakarta: PT Sinergi Visi Utama.
Purnamasari, N. (2012). E-Government System dalam Pelayanan Publik. Retrieved February 2nd, 2016, from http://www.kompasiana.com/nurulpurnama07/e-government-system-dalam-pelayanan-publik_5512a8bf813311476cbc601f
Sekretariat Negara RI. (1993). Keputusan Menteri Negara Pendayagunaan Aparatur Negara Republik Indonesia No. 84 tahun 1993 tentang Jabatan Fungsional Guru dan Angka Kreditnya. KEPMENPAN 1993 No. 084. Sekretariat Negara. Jakarta.
Tarafdar, M., & Zhang, J. (2007). Determinants of Reach and Loyalty - A Study of Website Performance and Implications for Website Design. Journal of Computer Information Systems, 48(2), 16-24.
Velicu, B. C., Munthiu, M. C., & Zara, I. A. (2013). Are Public Employees in Romania Prepared for e-Government? International Journal of Academic Research in Business and Social Sciences, 3(4), 350-360.
Wahono, T. (2010). Broadband Oke, Pasti Bangsanya Maju. Retrieved February 2nd, 2016, from http://bisniskeuangan.kompas.com/read/2010/12/14/15481573/broadband.oke.pasti.bangsanya.maju
Authors who publish with this journal agree to the following terms:
a. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License - Share Alike that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
b. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
c. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
All articles published Open Access will be immediately and permanently free for everyone to read and download. We are continuously working with our author communities to select the best choice of license options, currently being defined for this journal as follows: Creative Commons Attribution-Share Alike (CC BY-SA)