Komunikasi dan Konflik Antarorganisasi

Authors

  • Elsye Rumondang Damanik Bina Nusantara University

DOI:

https://doi.org/10.21512/humaniora.v4i2.3518

Keywords:

communication, interorganizational conflict

Abstract

Conflict may take place in interpersonal, group, and organizational level. In the organizational level, conflict very often influences the organization performance. In the case of interorganizational conflict, Apple and Samsung experienced the open-to-public conflict when Apple filed Samsung on rights violation charges. The purpose of this study is to discuss the role of communication in coping with organizational conflict. Qualitative research method is applied to analyze research problem.  Data are obtained from academic journal, and case study published in media. The data are descriptively prepared. This research used the dispute on rights violation between Apple and Samsung in 2012 as the case study. In order to focus on the problem, the case study is discussed using interorganizational conflict and organization change concepts. The analysis resulted on the idea that interorganizational conflict may bring negative and positive impacts to the organization. The conflict may potentially exist when two producers who manufactured identical product variants with different brand dispute innovation exclusive rights. The discussion concluded that conflict is the way organization interact with its environment, learn, and develop. Communication can be used to resolve the conflict.

 

Dimensions

Plum Analytics

References

Bhat, A. A., Rangnekar, S., & Kumar, M. (2013). Organizational Conflict Scale: Reexamining the Instrument. The IUP Journal of Organizational Behavior. Vol.XII, No.1.

Callanan, G. A. (2006). Choice of Conflict-Handling Strategy: A Matter of Context. The Journal of Psychology , 269-288.

Dove, M. A. (April 1998). Conflict: Process and Resolution. Nursing Management, 30-33.

Greenberg. (2003). Behavior in Organizations. New Jersey: Prentice Hall.

Kolb, D. M. (May, 1992). The Multiple Faces of Conflict in Organizations. Journal of Organizational Behavior , 311-324.

Littlejohn, S. W. (2002). Theories of Human Communication. Canada: Wadsworth Thomson Learning.

Paseban Portal. (28 Agustus 2012). Kronologi Dibalik Perang Apple vs Samsung, Telan Pil Pahit Atas Gengsi dan Harga Diri. Diakses 19 Juni 2013 dari http://portal.paseban.com/news/10555/kronologi-dibalik-perang-apple-vs-samsung-telan-pil-pahit-atas-gengsi-dan-harga-diri

Starks, G. L. (2006/2007). Managing Conflict in Public Organizations. Public Manager , 55-61.

Tjosvold, D. (2003). Conflict Values and Team Relationship: Conflct's Contribution to Team Effectiveness and Citizenship in India. Journal of Organizational Behavior , 69-89.

VivaLog. (28 Agustus 2012). Perseteruan Apple dan Samsung Untungkan Nokia. Diakses 31 Agustus 2012 dari http://log.viva.co.id/news/read/346883-perseteruan-apple-dan-samsung-untungkan-nokia

Wahyudi, R. (2012, Juni 19). Cerita di Balik Perseteruan Apple dan Samsung. Diakses 19 Juni 2013 dari http://tekno.kompas.com/read/2012/07/30/10281377/Cerita.di.Balik.Perseteruan.Apple.dan. Samsung

Downloads

Published

2013-10-31

Issue

Section

Articles
Abstract 501  .
PDF downloaded 737  .