Decision Making Analysis of E-commerce on Generation Z using Analytical Hierarchy Process (AHP) Method
PDF

Keywords

AHP
ease of use
promotion
product variety
security

Abstract

The research aims to examine what e-commerce platform Generation Z chooses using Analytical Hierarchy Process (AHP) method. Based on a previous exploratory study, there are four criteria that Generation Z pays attention to when choosing an e-commerce platform: ease of use, promotion, product variety, and security. The data was gathered from 250 respondents by using online questionnaires and then analyzed using Expert Choice Software. The research reveals that Generation Z is very concerned about the security aspect of e-commerce platforms. The following criteria are promotion, product variety, and ease of use. It is found that Shopee is the first choice of Generation Z based on the four criteria, followed by Tokopedia, Lazada, and Blibli.

PDF
Dimensions

References

Amanah, D. & Harahap, D. A. (2018). Examining the effect of product assortment and price discount toward online purchase decision of university student in Indonesia. Journal of Management and Entrepreneurship, 20(2), 99-104.

Aria, P. (2021, June 2). Survei KIC: Generasi Z makin banyak adopsi layanan digital kala pandemi, Katadata. https://katadata.co.id/pingitaria/digital/60b77e0be885b/survei-kicgenerasi-z-makin-banyak-adopsi-layanan-digital-kala-pandemi

Aprilia, L., Cyrilla, L., & Burhanuddin. (2018). Analisis strategi pemasaran ternak berbasis e-commerce di PT X. Jurnal Ilmu Produksi Dan Teknologi Hasil Peternakan, 6(3), 121-129.

Blibli. (2021). Tentang Blibli. https://www.blibli.com/faq/tentang-blibli/tentang-blibli-com/

Cho, Y.G. & Cho, K.T. (2008). A loss function approach to group preference aggregation in the AHP. Journal of Computers & Operations Research, 35(3), 884-892.

Išoraitė, M. & Miniotienė, N. (2018). Electronic commerce: Theory and practice. Integrated Journal of Business and Economics, 2(2), 194-200.

Johnson, J. (2021, July 19). Countries with the highest number of internet users 2021. Statista. https://www.statista.com/statistics/262966/number-of-internet-users-in-selected-countries/

Kemp, S. (2021, February 11). Digital 2021: Indonesia. Data Reportal. https://datareportal.com/reports/digital-2021-indonesia.

Kotler, P. & Keller, K. L. (2016). Marketing Management (15th Global Edition), Pearson.

Lazada. (2021). About Lazada. https://www.lazada.com/en/about/, 2021.

Mohammed, A. B. (2014). Determinants of young consumers' online shopping intention. International Journal of Academic Research, 6(1), 475-482.

Putra, D. E., Astuti, E. S., & Riyadi. (2015). Pengaruh kemudahan terhadap kemanfaatan, minat dan penggunaan e-commerce (studi kasus pada pengguna situs Olx.co.id). Jurnal Administrasi Bisnis, 21(2), 1-8.

Rakhmah, D. N. (2021, February 4). Gen Z dominan, apa maknanya bagi pendidikan kita? Puslitjakdikbud. https://puslitjakdikbud.kemdikbud.go.id/produk/artikel/detail/3133/gen-z-dominan-apa-maknanya-bagi-pendidikan-kita

Ranjbarian, B.. (2012). Factors influencing on customers’ e-satisfaction: A case study from Iran, Interdisciplinary Journal of Contemporary Research In Business, 3(9), 1496-1511.

Romla, S. & Ratnawati, A. (2018). Keputusan pembelian e-commerce melalui kemudahan penggunaan, kualitas informasi dan kualitas interaksi layanan web. Jurnal Ekonomi dan BIsnis, 19(1), 59-70.

Saaty, T. L. (1995). Transport planning with multiple criteria: The analytic hierarchy process applications and progress review. Journal of Advanced Transportation, 29(1), 81-126.

Santoso, G. & Triwijayati, A. (2018). Gaya pengambilan keputusan pembelian pakaian secara online pada Generasi Z Indonesia. Jurnal Ilmu Keluarga dan Konsumen, 11(3), 231-242.

Sahel, S., Anwar, T., & Nandi, B. (2018). Factors affecting the selection of an e-commerce website in Bangladesh: E-Tailers’ perspective. International Review of Management and Marketing, 8(4), 1-6.

Setyowati, D. (2021, November 11). Ekonomi digital RI capai Rp. 619 T: E-Commerce, fintech, & media melaju. Katadata. https://katadata.co.id/amp/desysetyowati/digital/5fac385856073/ekonomi-digital-ri-capai-rp-619-t-e-commerce-fintech-media-melaju

Shahibi, M. S. & Fakeh, S. K. (2011). Security factor and trust in e-commerce transactions. Australian Journal of Basic and Applied Sciences, 5(12), 2028-2033.

Shopee (2021). Shopee Karir. https://careers.shopee.co.id/about/

Sulistya, R. (2020, August 6). Gen Z dan milenial berkontribusi terbesar bagi e-commerce. Republika. https://republika.co.id/amp/qemjcy457.

Tokopedia (2021). Tokopedia Kisah Kami. https://www.tokopedia.com/about/our-story/

Top Brand Award. (2021). Top Brand Award, https://www.topbrand-award.com/Top-Brand-Index/?Tbi_Index=Top%20brand&Tbi_Year=2021

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Copyright (c) 2021 Array