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Caesaron, Dino, Telkom University, Indonesia
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ComTech: Computer, Mathematics and Engineering Applications Vol. 12 No. 2 (2021): ComTech - Articles
Evaluation of Online-Based Ride-Hailing Services Using Service Quality (Servqual) Method, Refined Kano Model, Importance Performance Analysis (IPA), and Quality Function Deployment (QFD): A Case Study of Grab Bike Indonesia
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