Sistem Informasi Perhotelan Front Office Menggunakan Metode OOAD untuk Meningkatkan Pelayanan Customer: Studi Kasus Perhotelan-Open Source

Authors

  • Lianawati Christian Bina Nusantara University
  • Angelina Permatasari Bina Nusantara University
  • Lianna Sugandi Bina Nusantara University

DOI:

https://doi.org/10.21512/comtech.v4i2.3940

Keywords:

object oriented analysis and design, reservations, services, front office, billing

Abstract

Technology plays an important role in various enterprise business processes for improved customer service, decision making, and means of information exchange. Hospitality accommodation is an example of fields that use information systems technology. This research was conducted in the field of hospitality especially front office system. Using computerized front office system, data about guests will be stored more safely and the reports will be better resulted. The purpose of this study is to analyze the existing problems on a Front Office of a hotel including identifying information needs and designing information systems to improve hospitality services to guests. The method used is analysis and design. Analysis is performed towards library research and
data collection needed for measuring through observation, interviews, and documents related to the information system. Menawhile, design uses object oriented analysis and design (OOAD) method and application program
using MS Access 2010. The result achieved is an application design of information system of hospitality front office that consists of five modules, namely Reservation module, Services module, Housekeeping module,
Restaurant module, and Billing module. As a conclusion, a computerized information system of hospitality front office can assist hotels in providing better service to guests, which in turn can increase guest satisfaction.

Author Biographies

Lianawati Christian, Bina Nusantara University

Computerized Accounting Department, School of Information Systems

Angelina Permatasari, Bina Nusantara University

Computerized Accounting Department, School of Information Systems

Lianna Sugandi, Bina Nusantara University

Computerized Accounting Department, School of Information Systems

References

Kotler, Philip. (2003). Marketing Management (11th ed.). New Jersey: Prentice Hall.

Lupiyoadi, R. dan Hamdani, A. (2008). Manajemen Pemasaran Jasa. Jakarta: Salemba Empat.

Nurliah. (2008). Perancangan Sistem Informasi Perhotelan Berbasis Jaringan pada Hotel Liberty Kota Gorontalo. Database Jurnal Ilmiah Indonesia, 3 (1). Diakses dari

http://isjd.pdii.lipi.go.id/admin/jurnal/310813351350.pdf.

Tjiptono, Fandy. (2008). Service Management Mewujudkan Layanan Prima. Yogyakarta: Penerbit Andi.

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Published

2013-12-01

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