Analisis Customer Value pada Perancangan Aplikasi E-Procurement di PT Indesso Aroma

Authors

  • Henkie Ongowarsito Bina Nusantara University

DOI:

https://doi.org/10.21512/comtech.v2i2.2837

Keywords:

e-procurement, gap analysis, OOAD, cost benefit analysis, customer value

Abstract

More online business applications are utilized by companies; one of which is e-procurement. PT Indesso Aroma as a manufacturing company of essential oils, natural extracts, and aromatic chemicals products needs to improve its conventional procurement process to e-procurement to be more effective and efficient. For that, a research is conducted towards the performance and interest of the company's procurement system. Furthermore, the current SAP system application support is developed, as the customer values are analyzed using gap analysis to see the benefits of its application for the company. The e-procurement design uses OOAD method with UML diagram notation including analysis of problem domain, application domain, architectural design and component design. Cost-benefit analysis is performed to see an increase in customer value from the e-procurement application based on measurements of NPV, IRR and ROI of investing in the e-procurement design. Thus an e-procurement application is created that is expected to improve the company’s procurement process with several key features such as Purchase requisition, Purchase Order, Purchase Return, Supplier Catalog and Supplier Quotation.

 

Dimensions

Plum Analytics

References

Block, S. B., Hirt, G. A., Danielsen, B. R. (2009). Foundations of Financial Management, (13th ed.). New York: McGraw-Hill/Irwin.

Gitman, Lawrence J. (2006). Principle of Managerial Finance, (11th ed.). New York: Pearson-

Addison Wesley.

Kalakota, Ravi & Robinson. Marcia. (2001). E-business 2.0: Roadmap for Success. Boston: Addison-Wesley.

Remenyi, D., Bannister, F., Money, A. (2007). The Effective Measurement and Management of ICT Cost & Benefit, (3rd ed.). Oxford: Elsevier.

Whitten, J. L., Bentley, L. D., Ditmann, K. C. (2001). System Analysis and Design Method, (5th ed.). London: Prentice Hall.

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Published

2011-12-01

Issue

Section

Articles
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