Penerapan Best Practice IT Service Management dalam Perbaikan IT Service Desk: Studi Kasus PT. Matahari Putra Prima

Authors

  • Hendra Hendra Bina Nusantara University

DOI:

https://doi.org/10.21512/comtech.v2i1.2798

Keywords:

analysis, service desk, ITSM, quality

Abstract

Information Technology (IT) grows very rapidly and affects every aspect of business life to support competition with other companies that have the same field. PT. Matahari Putra Prima has implemented a computerized system as one of its business strategy in achieving the company's business objectives. With the implementation of IT in the company, the role of Service Desk is indispensable in providing services to users. This study aims to identify and analyze the implementation of IT Service Desk of PT. Matahari Putra Prima to the users. This research is expected to increase and improve the quality of IT Service Desk PT. Matahari Putra Prima based on the IT Service Management (ITSM).

 

Dimensions

Plum Analytics

References

Blokdijk, Gerard. 2008, ITIL IT Service Management - 100 Most Asked Questions on IT Service Management and ITIL Foundation Certification, Training and Exams. Queensland: Emereo Publishing.

Bon, Jan Van. (2002). The Guide to IT Service Management Guide, 1. London: Pearson Education.

Harry, Mikel J. (2001). Six Sigma Knowledge Design. Arizona: Palladyne Publishing.

Wedemeyer, Michael., Menken, Ivanka., Blokdijk, Gerrard. (2008). The Itil V3 Service Management Awareness Pocket. Queensland: Emereo Publishing.

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Published

2011-06-01

Issue

Section

Articles
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PDF downloaded 1315  .