Evaluasi Kepuasan Mahasiswa terhadap Sistem Informasi Penjadwalan Kuliah Biro Administrasi Umum dan Keuangan Universitas Xyz

Authors

  • Tangkas Udiono Bina Nusantara University

DOI:

https://doi.org/10.21512/comtech.v4i1.2686

Keywords:

evaluation, system, information, user satisfaction

Abstract

 

One way to identify the success indicator of the use of information systems is conducting a survey of user satisfaction. Measuring the quality of Information Systems of Registration and Lecture Scheduling at the Bureau of Administration and Finance University of XYZ is important because it aims to find out how far the role and utilization of existing information systems run. This research aims to investigate the faktors that influence user satisfaction of the information system. Data are collected through the distribution of questionnaires with the number of respondents as much as 378 students. The data collected are analyzed using sampling techniques. The results of the regression analysis and the correlation between Information System Quality and Information Quality affect student satisfaction by 6.6% and 4.9%.

Dimensions

Plum Analytics

References

De Lone, William H. dan Mc Lean, Ephraim R. (2003). The DeLone and McLean model of information sistem succes: a ten year update. Jurnal of Management Information System, 19 (4).

Kurniati, Ni Made Taganing dan Putri, Dona Eka. (2006). Adaptasi, uji validitas dan reliabilitas career maturity inventory pada siswa menengah atas (SMA) di Jakarta. Jurnal Penelitian Psikologi, 11 (2).

Nurhayati. (2008). Studi perbandingan metode sampling antara simple random dengan stratified random. Jurnal Basis Data, ICT Researcher Center UNAS.

Puspitasari dkk. (2009). Pengukuran Kepuasan Pelanggan COMLABS Institut Teknologi Bandung. Semarang: Universitas Diponegoro.

Riduwan dan Kuncoro. (2008). Cara Menggunakan dan Memaknai Analisis Jalur (Path Analysis). Bandung: Alfabeta.

Triyanto, Agus dan Elisabeth. (2009). Organizational citizenship behavior (OCB) dan pengaruhnya terhadap keinginan keluar dan kepuasan kerja karyawan. Jurnal Manajemen, 7(4).

Widuri, Retnaningtyas. (2010). Ketidakpastian tugas sebagai variabel moderator terhadap hubungan antara pemanfaatan teknologi informasi dan kepuasan pengguna pada end user computing, Jurnal Akuntansi dan Keuangan, 12 (1), 41-52.

Yoeti, H. Oka. (2000). Costomer Service (Cara Efektif Memuaskan Pelanggan). Jakarta: PT. Pradnya Paramita.

Zulaikha dan Radityo, Dody. (2008). Kesuksesan pengembangan sistem informasi: Sebuah kajian empiris dengan De lone and Mc Lean model. Jurnal MAKSI, 8 (2), 199 -212.

Downloads

Published

2013-06-30

Issue

Section

Articles
Abstract 377  .
PDF downloaded 491  .