Korelasi antara Kualitas Sistem Informasi Penjualan dengan Kinerja Pengguna

Authors

  • Raden Adi Cahyadi Bina Nusantara University
  • Leo Nardo Bina Nusantara University
  • Suryanto Suryanto Bina Nusantara University
  • Cecilia Sabrina Bina Nusantara University

DOI:

https://doi.org/10.21512/comtech.v4i2.2516

Keywords:

effectiveness, sales information system, user performance

Abstract

The research aims to determine whether there is a relationship between the quality of sales information systems and user performance. The research method uses survey correlation techniques. Data are collected using a questionnaire previously calibrated to test the validity (product moment) and instrument reliability (Alpha Cronbach). The population used is users of information systems that are sales employees. There is a total sample of 20 people obtained, with Non-Probability Sampling that is saturated sampling / survey. Data analysis is performed using regression techniques of simple linear and simple correlation. Prior to analysis, test of analysis requirements need to be done, which are normality and homogeneity test. The results show a
correlation coefficient of 0:51 or 51% which means that there is a positive relationship on medium level between the Effectiveness of sales Information Systems with Users performance. The coefficient of determination is 0:26
or 26%. This means that 26% of the variation in user performance can be explained by the variable Effectiveness of Sales Information Systems. Meanwhile, the remainder which is 74% consists of factors (variables), such as leadership style, work environment, salary and others. It can be concluded from this research that there is a positive correlation (relationship) at medium level which is significant between the Effectiveness of Sales Information System with User Performance, which means that the higher the level of effectiveness of Sales Information System is, the higher the level of user performance will be.

Dimensions

Plum Analytics

Author Biographies

Raden Adi Cahyadi, Bina Nusantara University

Information Systems Department, School of Information Systems

Leo Nardo, Bina Nusantara University

Information Systems Department, School of Information Systems

Suryanto Suryanto, Bina Nusantara University

Information Systems Department, School of Information Systems

Cecilia Sabrina, Bina Nusantara University

Information Systems Department, School of Information Systems

References

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Landrum, H., Prybutok, V., Zhang, X., and Peak, D. (2009). Measuring IS System Service Quality with SERVQUAL: Users’ Perceptions of Relative Importance of the Five SERVPERF Dimensions.

Diakses dari http://inform.nu/Articles/Vol12/ISJv12p017-035Landrum232.pdf.

Petter, Stacie., DeLone, William., and McLean, Ephraim. (2008). Measuring Information Systems Success: Models, Dimensions, Measures, and Interrelationships. Diakses dari

http://mtweb.mtsu.edu/jclark/698/articles/measuring%20information%20systems%20success%20models%20dimensions%20measures%20and%20interrelationships.pdf.

Ramezan, Majid. (2010). Measuring The Effectiveness Human Source Information Systems in National Iranian Oil Company. Diakses dari http://www.ijms.ir/pg/02/ijms0207.pdf.

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Published

2013-12-01

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Section

Articles
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