Perancangan Customer Knowledge Management pada PT Pandawa Maju Perkasa
DOI:
https://doi.org/10.21512/comtech.v5i2.2436Keywords:
customer, knowledge, managementAbstract
In the era of global trade, more countries want a quality of product with optimal price. PT Pandawa Maju Perkasa engaged in export trade services requires an application that can bridge the communication between the customer and the company. It can also create appropriate knowledge to present the product to the customer. Knowledge of the product obtained will be shared to the customer as company's marketing activities. In addition, critics and suggestions are very necessary for the improvement of customer service of the company. Research in this study was done by analyzing business process, designing model of knowledge management system, and designing system model. The design of the system made consisted of making class diagrams, use case diagrams, sequence diagrams, and user interface. The design of the CKM system will help the company capture customer demand for the goods they want, the communication between the customer and the company can be well established, critics and suggestions facility made is used to improve services to customers.
Plum Analytics
References
Dalkir, K. (2011). Knowledge management in Theory and Practice. Massachusetts: The MIT Press.
Nawawi, I. (2012). Manajemen pengetahuan. Indonesia: Ghalia Indonesia.
Ronald, M. (2007). Knowledge Management System: Information and Communication Technologies for Knowledge Management. New York: Springer.
Sabherwal, R., & Becerra-Fernandez, I. (2010). Knowledge Management Systems and Processes. New York: M.E. Sharpe.
Sanayei, A., & Sadidi, M. (2011). Investigation of Customer Knowledge Management (CKM) dimension: A survey research. International Journal of Business and Management, 6(11), 234–239.
Widayana, L. (2005). Knowledge Management: Meningkatkan daya saing bisnis. Malang: Bayumedia.
Wilde, S. (2011). Customer Knowledge Management - Improving Customer Relationship Through Knowledge Application. New York: Springer.
Downloads
Published
Issue
Section
License
Authors who publish with this journal agree to the following terms:
a. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License - Share Alike that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
b. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
c. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
USER RIGHTS
All articles published Open Access will be immediately and permanently free for everyone to read and download. We are continuously working with our author communities to select the best choice of license options, currently being defined for this journal as follows: