Analisis dan Perancangan Sistem Basis Data pada Rumah Sakit

Authors

  • Indrajani Indrajani Bina Nusantara University

DOI:

https://doi.org/10.21512/comtech.v1i1.2226

Keywords:

system, database, data, CRM

Abstract

The purpose of this study is to analyze and design a database to support the information needs of hospitals, especially in Customer Relationship Management (CRM). The method used is the method of collecting data by using data searching techniques that include interviews, document study, observation and literature study. Then the research uses the methods of analysis and database design database design that includes conceptual, logical, and physical. The conclusion the database system capable of storing data is integrated, hospital information needs, and improve health services to the customers in this patient in particular and society in general. Conclusions that can be gained from this research is the existence of this database system so the hospital can manage customer data and conducted traksaksi customers, improve the effectiveness in obtaining customer satisfaction and loyalty where customers are able to promote his experience to new customers, and become a hospital options through improved health services to the community.
Dimensions

Plum Analytics

Author Biography

Indrajani Indrajani, Bina Nusantara University

Jurusan Sistem Informasi, Fakultas Ilmu Komputer

References

Connolly, T., and Begg, C. E. (2005). Database system: a practical approach to design, implementation, and management, 4th ed., USA: Addison Wesley Publishing company, Inc.

Indrajani. (2008). Sistem basis data dalam paket 5 in 1, Jakarta: Elex Media Computindo.

Kalakota, R., and Robinson, M. (2001). E-Business 2.0 roadmap for success, USA: Addison – Wesley Publishing company, Inc.

Strene, J. (2000). Customer service on the internet: building relationship, increasing loyalty and staying competitive, 2nd ed., USA: Wiley Computer Publishing.

Widjaja, A. T. (2000). Konsep dasar customer relationship management (CRM), Jakarta: Harvarindo.

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Published

2010-06-01

Issue

Section

Articles
Abstract 986  .
PDF downloaded 3340  .