PERANCANGAN APLIKASI POINT OF SALES BERBASISKAN CUSTOMER RELATIONSHIP MANAGEMENT PADA TOKO BUKU NOTRE-DAME

Abstract

Notre-Dame Bookshop is a company which growth is quite fast. For only 2 years, this bookshop has
opened 2 new branches. Unfortunately, this growth was not followed up by the development of company on
sales system and shop marketing. Therefore, this research was conducted to facilitate all transaction in point
of sales from Notre-Dame Bookshop, and also to implement Customer Relationship Management (CRM)
application in it. Research method used was a direct survey in field, a library study, an interview, a
questionaire, and a design method. The benefit of creating this application is to provide some solutions for
problem faced by Notre-Dame Bookshop, such as an easier recording of transaction, a more orderly and
imposible to be lost managing of customers’ data, and a more practical and detailed reporting. The
conclusion got is with the existence of Customer Relationship Management (CRM) aplication integrated with
point of sales, Notre-Dame Bookshop will be able to increase service to the customers by providing a fast
and clear information, managing customers and company campaigne better, and obtaining details of
transaction faster and easier. Thus, the Notre-Dame Bookshop can be more sustained in creating their vision
and mission.
Keywords: point of sales, customer relationship management, company campaign