PERANCANGAN SISTEM INFORMASI PENGADUAN PELANGGAN BAGIAN CATER PT PLN CABANG UPJ BEKASI KOTA
AbstractArticle discusses the design of user complaint information system on Cater PLN Company Branch UPJ City
Bekasi. The design systems consist of complaint acceptance module, scheduled module, field team determination
module, and complaint report module. This information system application program testing of user complaint is
using black-box testing method. Black-box testing method was done by giving a number of inputs to the application
program that later processed suitable with the functional needs to produce the needed output. The research result
is the program able to give information about the complaint faster, accurate, and up to date compared to the use of
Keywords: information system, customer
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