ARUM, R. I. S.; FURINTO, A. HOW COMBINATION OF RETAILER’S RELATIONSHIP EFFORT COULD CREATE LOYAL CONSUMER. Journal of Business Strategy and Execution, [S. l.], v. 3, n. 2, p. 114 - 136, 2011. Disponível em: https://journal.binus.ac.id/index.php/JBSE/article/view/206. Acesso em: 5 may. 2024.