Hidayat C, Melinda P. Kontribusi Kualitas Layanan terhadap Kepuasan Serta Dampaknya pada Loyalitas Pelanggan. Journal The Winners [Internet]. 2009Sep.30 [cited 2024Nov.22];10(2):128-36. Available from: https://journal.binus.ac.id/index.php/winners/article/view/707