Tauriana, Dian, and Andhika Andhika. “Bauran Pemasaran, Manajemen Hubungan Pelanggan Dalam Menciptakan Loyalitas Konsumen”. Journal The Winners 11, no. 1 (March 31, 2010): 34-42. Accessed November 13, 2024. https://journal.binus.ac.id/index.php/winners/article/view/698.