Widhianto, Chandra Wibowo, Virgyne Livynia, and Diana Ramadhany. “Hubungan Media Customer Relationship Management Dengan Kepuasan Pelanggan Pada Hotel Istana Nelayan”. Journal The Winners 4, no. 1 (March 31, 2003): 26-38. Accessed November 22, 2024. https://journal.binus.ac.id/index.php/winners/article/view/3800.