ASTINI, R. Mediasi dan Pengaruh Switching Cost terhadap Loyalitas Pelanggan. Journal The Winners, [S. l.], v. 9, n. 2, p. 161-179, 2008. DOI: 10.21512/tw.v9i2.724. Disponível em: https://journal.binus.ac.id/index.php/winners/article/view/724. Acesso em: 24 nov. 2024.