HIDAYAT, Cecep; MELINDA, Putri. Kontribusi Kualitas Layanan terhadap Kepuasan Serta Dampaknya pada Loyalitas Pelanggan. Journal The Winners, [S. l.], v. 10, n. 2, p. 128–136, 2009. DOI: 10.21512/tw.v10i2.707. Disponível em: https://journal.binus.ac.id/index.php/winners/article/view/707. Acesso em: 24 may. 2025.