JUWONO, O. Tingkat Kepuasan Pelanggan dari Kualitas Jasa Layanan. Journal The Winners, [S. l.], v. 10, n. 2, p. 109-115, 2009. DOI: 10.21512/tw.v10i2.705. Disponível em: https://journal.binus.ac.id/index.php/winners/article/view/705. Acesso em: 13 nov. 2024.