JONATHAN, H. Analisis Pengaruh E-Service Quality terhadap Customer Satisfaction yang Berdampak pada Customer Loyalty PT Bayu Buana Travel Tbk. Journal The Winners, [S. l.], v. 14, n. 2, p. 104-112, 2013. DOI: 10.21512/tw.v14i2.650. Disponível em: https://journal.binus.ac.id/index.php/winners/article/view/650. Acesso em: 22 jul. 2024.