LIAWATIMENA, S.; AMANDA, M. F.; HANDOKO, H.; HENDRY, H. Evaluasi Customer Relationship Management pada Supermarket Hero di Jakarta Timur. Journal The Winners, [S. l.], v. 3, n. 2, p. 112-133, 2002. DOI: 10.21512/tw.v3i2.3843. Disponível em: https://journal.binus.ac.id/index.php/winners/article/view/3843. Acesso em: 21 jul. 2024.