LIAWATIMENA, S.; ARIFIANTO, Teguh; SALIU, Yunina; SALIM, Hartono Agus. Analisis Customer Relationship Management terhadap Kepuasan Pasien Pusat Jantung Nasional Harapan Kita. Journal The Winners, [S. l.], v. 3, n. 1, p. 56–78, 2002. DOI: 10.21512/tw.v3i1.3832. Disponível em: https://journal.binus.ac.id/index.php/winners/article/view/3832. Acesso em: 14 aug. 2025.