WIDHIANTO, Chandra Wibowo; LIVYNIA, Virgyne; RAMADHANY, Diana. Hubungan Media Customer Relationship Management Dengan Kepuasan Pelanggan pada Hotel Istana Nelayan. Journal The Winners, [S. l.], v. 4, n. 1, p. 26–38, 2003. DOI: 10.21512/tw.v4i1.3800. Disponível em: https://journal.binus.ac.id/index.php/winners/article/view/3800. Acesso em: 28 apr. 2025.